Shanette Nelson
Atlanta
Summary
Dynamic professional with extensive experience at Kroger Co, excelling in customer service and cash management. Proven track record in employee development and team supervision, enhancing operational efficiency. Adept at resolving customer issues and training staff, fostering a collaborative environment that drives success. Committed to achieving optimal performance and satisfaction.
Overview
15
15
years of professional experience
Work History
Front-end Manager/ Administrative Assistant
Kroger Co
Atlanta
01.2019 - Current
- Supervised front end staff to ensure efficient customer service operations.
- Trained new employees on register systems and customer interaction protocols.
- Managed schedule and workflow to maintain optimal staffing levels during peak hours.
- Monitored cash handling practices to ensure compliance with company policies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
Assistant Manager
HMS Host International
Atlanta
03.2015 - 01.2019
- Coordinated schedules and assignments for team members daily.
- Monitored inventory levels and ordered supplies as needed.
- Managed customer inquiries and resolved issues promptly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Early Childhood Educator
School For Creative Achievers
East Point
08.2010 - 04.2015
- Designed engaging lesson plans to foster creativity and curiosity in children.
- Implemented age-appropriate activities to support developmental milestones and learning goals.
- Facilitated group activities to promote teamwork and social skills among students.
- Encouraged creativity through art, music, dramatic play and other creative activities.
Education
High School Diploma -
Frank McClarin High School
College Park, GA06-1995
Skills
- Customer service
- Cash management
- Schedule management
- Employee development and training
- Team supervision
Timeline
Front-end Manager/ Administrative Assistant
Kroger Co
01.2019 - Current
Assistant Manager
HMS Host International
03.2015 - 01.2019
Early Childhood Educator
School For Creative Achievers
08.2010 - 04.2015
High School Diploma -
Frank McClarin High School