Shaney Gibbs
Douglasville
Summary
Professional with strong background in beauty and wellness, prepared for this role. Skilled in skincare treatments, and makeup applications. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.
Overview
25
25
years of professional experience
Work History
Freelancer
The Estee Lauder Companies
09.2023 - Current
- Educate customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintaine an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assist clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborate with team members to achieve monthly sales targets and ensure smooth store operations.
Customer Service Selling Specialist
Astral Brands
09.2016 - Current
- Collaborate with co-workers to discuss product sales to maintain inventory of desired items.
- Provide product samples, coupons and incentives to persuade consumer interest.
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
- Manage time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
- Analyze customer needs to suggest products to meet individual demands.
- Maintained up-to-date knowledge of industry trends and competitor offerings, adjusting sales strategies accordingly.
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
- Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently.
Customer Service Manager
Mylex Electric LLC
08.2006 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took ownership of customer issues and followed problems through to resolution.
Barista
Starbucks
10.2019 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Recommended products based on solid understanding of individual customer needs and preferences.
Esthetician
A Touch of Jaas Spa
10.2006 - 03.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Telecommunications Operator
Metro One Telecommunications
07.2000 - 03.2003
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Maintained up-to-date knowledge of emergency call procedures.
- Supported customers by managing 800 calls per day efficiently while maintaining professionalism and upbeat tone.
Education
Esthetician - Esthetics
International School of Skin And Nailcare
05-2006
Master Cosmetologist - Cosmetology
John Jay Beauty College
New Orleans, La08-1997
High School Diploma -
St James Major High School
Skills
- Problem-Solving
- Organization and Multitasking
- Customer support
- Documentation And Reporting
- Relationship Building
- Data Collection
- Conflict Resolution
- Positive Attitude
- Critical Thinking
- Active Listening
- Call center experience
- Microsoft Excel
Timeline
Freelancer
The Estee Lauder Companies
09.2023 - Current
Barista
Starbucks
10.2019 - 01.2024
Customer Service Selling Specialist
Astral Brands
09.2016 - Current
Esthetician
A Touch of Jaas Spa
10.2006 - 03.2020
Customer Service Manager
Mylex Electric LLC
08.2006 - Current
Telecommunications Operator
Metro One Telecommunications
07.2000 - 03.2003
High School Diploma -
St James Major High School
Esthetician - Esthetics
International School of Skin And Nailcare
Master Cosmetologist - Cosmetology
John Jay Beauty College
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