Shania Adams
Byromville
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote customer satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Lake Blackshear Resort and Golf Club
03.2022 - Current
- Multiline phone operation
- 65 WPM typing skill
- Arranged reservations along with coordinating check-ins and check-outs
- Handled complaints as they arrive with morale and sympathy
- Recommended off-site amenities including shopping establishments, tourist areas, and dining
- Maintained an open line of communication throughout all departments
- Ensured room preparation for children, disabled guests, special requests, and VIP'S.
Retail Sales Associate
The Zone
05.2020 - 07.2020
- Exceeded weekly personal sale goals through engagement of customers, suggestive selling, and sharing product knowledge
- Alerted management of potential security risks
- Built rapport through honest recommendations and disclosed preferred customer sales.
Cashier
Chick-fil-A
06.2017 - 02.2019
- Provided guest service duties including cheerfully greeting customers, taking customer orders, and completing transactions on the cash register
- Maintained a spotless store environment behind register as well as in dining space
- Demonstrated the ability to interact with the public and coworkers in an amiable, approachable, and lively manner
- Settled guests' dissatisfaction competently with diligence.
Education
College - Clinical Psychology
Some
Georgia Southwestern State University
Americus, GASkills
- Operational Efficiency
- Customer Rapport
- Personable Demeanor
- Telephone Reception
- Hospitality and Service Knowledge
- Promoting Services and Amenities
Timeline
Guest Service Agent
Lake Blackshear Resort and Golf Club
03.2022 - Current
Retail Sales Associate
The Zone
05.2020 - 07.2020
Cashier
Chick-fil-A
06.2017 - 02.2019
College - Clinical Psychology
Some
Georgia Southwestern State University
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