Shania Brown
Savannah
Summary
Experienced 25U Signal Support Systems Specialist with a proven track record in managing and optimizing communication systems. Skilled in network administration, technical training, and troubleshooting. Adept at improving efficiency and reducing downtime through preventive maintenance. Aiming to leverage a proven knowledge of communications skills to successfully fulfill the role at your company. Frequently praised as efficient and detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Signal Support Specialist (25U)
Active Army
09.2022 - Current
- Operated and maintained communication equipment for effective data transmission.
- Provided technical support for signal operations, ensuring mission readiness.
- Trained personnel on signal systems and procedures to enhance operational efficiency.
- Conducted troubleshooting of communication devices, improving reliability and performance.
- Coordinated with multiple units to streamline signal operations during exercises and missions.
- Implemented best practices in signal maintenance, reducing downtime of critical systems.
- Analyzed system performance data to identify areas for improvement and optimization.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
Security Guard
Allied Universal Security Services/ NBC Universal
04.2022 - 08.2022
- Monitored facility access, ensuring compliance with security protocols and procedures.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Assisted in training new security personnel on operational protocols and emergency procedures.
- Collaborated with team members to resolve conflicts and enforce facility rules effectively.
- Maintained detailed reports of daily activities, incidents, and observations for management review.
- Utilized surveillance systems to monitor high-traffic areas, ensuring swift response to suspicious activities.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Door-to-Door Sales Representative
Crosstown Solutions
02.2022 - 04.2022
- Generated new leads through proactive door-to-door outreach strategies.
- Engaged potential customers by delivering compelling product presentations and demonstrations.
- Developed strong customer relationships through effective communication and follow-up techniques.
- Trained and mentored new sales representatives on best practices and sales techniques.
- Collaborated with team members to refine sales scripts for improved customer engagement.
- Implemented feedback mechanisms to enhance product offerings based on customer insights.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
Amazon Delivery Service/ Sortation Warehouse
Amazon
09.2021 - 02.2022
- Conducted vehicle inspections to maintain safety standards and compliance.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Communicated effectively with customers regarding delivery status and issues.
- Resolved customer complaints promptly, enhancing service quality and retention.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated sorting machinery to ensure accurate package delivery.
- Monitored inventory levels and reported discrepancies promptly.
- Conducted quality checks on packages to maintain high standards.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
Flexible Fulfillment
Target
09.2018 - 01.2019
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
- Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
- Complete order receipts.
- Place merchandise on conveyors leading to wrapping areas.
- Obtain merchandise from bins or shelves.
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
Cashier
The HomeDepot
04.2018 - 2020
- Delivered exceptional service while efficiently managing store inventory.
- Managed cash handling, merchandise restocking, and customer assistance to enhance store operations.
- Facilitated training for new team members on register operations, merchandise stocking, and customer service protocols.
- Maintained accurate and secure cash drawers by organizing large bills and ensuring optimal levels of small bills and change.
- Executed credit card processing and detail verification to uphold stringent legal standards, safeguarding store operations and mitigating individual risk.
- Facilitated customer transactions by assisting with purchase completion and item location.
Education
Bachelor of Science - Health Sciences
American Military University
Skills
- Signal Support Systems Maintenance
- Preventive Maintenance
- Troubleshooting
- Network Administration
- Leadership
- Adaptability
- Communication
- Ability to work under pressure
- Active listening
- Customer service
- Time management
- Detail oriented
- Transferable skills
Certification
CompTIA Security Plus (SY0-701)
Clearance
Secret Clearance - Active
Timeline
Signal Support Specialist (25U)
Active Army
09.2022 - Current
Security Guard
Allied Universal Security Services/ NBC Universal
04.2022 - 08.2022
Door-to-Door Sales Representative
Crosstown Solutions
02.2022 - 04.2022
Amazon Delivery Service/ Sortation Warehouse
Amazon
09.2021 - 02.2022
Flexible Fulfillment
Target
09.2018 - 01.2019
Cashier
The HomeDepot
04.2018 - 2020
Bachelor of Science - Health Sciences
American Military University