Shania Charles
Dallas
Summary
Motivated professional with a strong work ethic and adaptability, excelling in unsupervised environments. Proven ability to quickly master new skills and deliver exceptional customer service. Committed to enhancing customer satisfaction and driving positive outcomes through effective communication and problem-solving. Eager to leverage classroom knowledge in real-world applications while contributing to team success.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Marietta
02.2022 - Current
- Greeted staff, guests, vendors, and contractors upon facility entrance.
- Monitored surveillance cameras to identify and respond to suspicious activity.
- Performed first aid and CPR during emergency situations as required.
- Quickly addressed issues while reporting clear information with minimal supervision.
- Assisted various departments with deliveries from vendors and contractors.
- Provided professional support to employees, visitors, and customers consistently.
Sales Assistant
Walmart
Dallas
11.2019 - 05.2021
- Informed customers about current promotions and discounts effectively.
- Resolved customer complaints promptly to enhance satisfaction.
- Analyzed customer feedback data to pinpoint service improvement areas.
- Provided comprehensive customer service via in-person and phone interactions.
- Attended staff meetings to discuss new products and policy updates.
- Processed cash, check, and credit card payments accurately.
- Utilized computer systems to access customer information and inventory status.
Education
Undergraduate Certificate. - Data Mining & Analyics
DeVry University
Lisle, IL01-2026
High School Diploma -
Tech Boston Academy
Boston, MA06-2018
Skills
- Data analysis and statistical modeling
- Machine learning techniques
- Database management systems
- Customer service excellence
- Problem solving strategies
- Effective communication skills
- Attention to detail
- Integrity and professionalism
Timeline
Security Officer
Allied Universal Security Services
02.2022 - Current
Sales Assistant
Walmart
11.2019 - 05.2021
Undergraduate Certificate. - Data Mining & Analyics
DeVry University
High School Diploma -
Tech Boston Academy
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