Sha’Nia Epperson
Alpharetta
Summary
Committed and hardworking with experience in customer service and transaction. Dedicated to building relationship rapport, providing quality support, and and delivering high value customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Brand Ex Partnets
06.2025 - 09.2025
- Addressed client issues swiftly to enhance satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Broadened customer reach through effective relationship development.
- Increased sales revenue by identifying and targeting high-potential clients.
Remote work from home
01.2023 - 01.2023
- Assisted customers with product questions
- Adjusted orders
- Provided excellent customer service
- Dealt with multiple customers at once
- Advertised products and tips to customers
Cashier
Chipotle
01.2023 - 01.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Counted money at the end of each shift to maintain accuracy.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Nanny
01.2018 - 01.2023
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home in-between activities.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supervised children engage in physical activity, learning, and social skills with peers.
- Helped students complete homework assignments and school projects in different subjects.
- Taught children basic life skills, manners, and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be patient and understanding with each other.
Overnight stocker/Warehouse associate
Amazon
01.2021 - 01.2022
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Picked and packed orders.
- Used appropriately sized boxes to pack product with care, minimizing shifting and damage transport.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Removed all boxes and related trash from the sales floor and processed through compactors.
- Stocked designated items on shelves, end caps, and displays.
Education
High school diploma - undefined
West High School
Bakersfield, CA07.2021
Skills
- Pos Systems
- Customer assistance and customer service
- ID verification
- Order packaging
- Cash register systems, cash register operation, cash drawer balancing, payment collection, and money handling
- Daily reporting
- Activity monitoring
- Child supervision
- Behavior monitoring
- Microsoft excel
- Digital marketing
- Marketing
- Web analytics
- Email marketing
- SEO
- Brand marketing
- Content creation
- Web design and development
- Marketing design
- Branding
- Brand awareness
- Microsoft 365
- Spreadsheet software
- Productivity software
- Excel formulas
Certification
• Getting Started with Microsoft Excel
• Brand Marketing and SEO Tools using Wix
Timeline
Sales Representative
Brand Ex Partnets
06.2025 - 09.2025
Remote work from home
01.2023 - 01.2023
Cashier
Chipotle
01.2023 - 01.2023
Overnight stocker/Warehouse associate
Amazon
01.2021 - 01.2022
Nanny
01.2018 - 01.2023
High school diploma - undefined
West High School
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