Shania Pequeno

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Organized sales floor and backroom to maintain correct product setup, pricing, and stock levels.

• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Providing a positive costumer service experience
• Ensuring products are accurately configured, priced and stocked

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.