Shania Robinson
Stone Mountain
Summary
Dynamic customer service professional with experience at ResultsCX, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism. Skilled in data entry, ensuring accuracy in transactions and customer interactions. Committed to promoting positive experiences and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Temp Job)
ResultsCX
12.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Orchard at Brookheaven
08.2023 - 11.2024
Caregiver
TheKey
11.2022 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Dairy Queen Grill & Chill
05.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative (Temp Job)
ResultsCX
12.2024 - 01.2025
Caregiver
Orchard at Brookheaven
08.2023 - 11.2024
Caregiver
TheKey
11.2022 - 03.2023
Cashier
Dairy Queen Grill & Chill
05.2019 - 06.2020
High School Diploma -
Clarkston High School
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