SHANICEA JACKSON
Atlanta,GA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Piedmont Urgent Care by Wellstreet
Atlanta, GA
01.2024 - Current
- Maintained strict patient confidentiality by adhering to HIPAA regulations and accurately updating medical records.
- Managed high-volume inbound calls, prioritizing urgent concerns and routing calls appropriately.
- Resolved patient complaints with empathy and professionalism, improving patient satisfaction.
- Conducted pre-registration activities, including insurance verification and appointment preparation.
- Collected copayments and compiled daily financial and transaction records.
- Balanced multiple administrative responsibilities while maintaining efficiency and accuracy.
- Managed patient check-in and registration processes to streamline operations.
- Coordinated appointment scheduling using electronic health record systems for improved patient flow.
- Work with Epic EMR system
Restorative Aide
Aegis Therapies
Atlanta, GA
05.2023 - 07.2024
- Assisted residents in improving and maintaining functional abilities to support overall well-being.
- Guided patients through range-of-motion and restorative exercises to enhance mobility and prevent muscle atrophy.
- Encouraged patient independence while ensuring safety and adherence to care plans.
- Provided emotional support throughout the rehabilitation process in a compassionate care environment.
- Collaborated with therapy and nursing staff to implement individualized restorative programs.
- Participated in ongoing training to remain current with restorative care best practices.
- Maintained detailed records of treatments administered, facilitating accurate documentation and continuity of care for each patient.
- Promoted a safe environment by adhering to facility policies and procedures during all aspects of patient care delivery.
- Supported needs of 10 residents under long-term care.
Claims Representative
Delta Dental
Kennesaw, GA
10.2021 - 05.2023
- Reviewed insurance claims, reports, and documentation to ensure accuracy and compliance.
- Processed high volumes of claims efficiently in a fast-paced environment.
- Verified client and provider information using supporting documentation.
- Followed up with customers regarding unresolved claims and inquiries.
- Entered, updated, and maintained accurate data within agency management systems.
- Prepared and reviewed insurance claim forms for completeness and accuracy.
- Educated policyholders on benefits, coverage options, and claim procedures to enhance understanding.
- Managed claims processing to ensure accurate and timely resolution of customer inquiries.
- Resolved escalated customer complaints through effective communication and negotiation strategies.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Front Desk Representative
HCA CareNow Urgent Care
Las Vegas, NV
02.2021 - 09.2021
- Collected and documented patient medical histories, medications, symptoms, and allergies.
- Scheduled patient appointments and assisted with check-in and check-out processes.
- Sanitized and restocked exam rooms and medical equipment.
- Maintained accurate patient records and entered test results into electronic systems.
- Processed payments, posted charges, and verified insurance information.
- Ensured adequate inventory of medical supplies by monitoring and ordering stock.
Education
Associate of Science - Nursing Administration
South College
Knoxville, TN12-2027
High School Diploma -
Mojave High School
01-2011
Skills
- Patient Services & Customer Support
- Medical Scheduling & Front Desk Operations
- Insurance Verification & Claims Processing
- HIPAA Compliance & Patient Confidentiality
- EMR & Medical Records Management
- ICD-10 & Medical Terminology
- Data Entry & Word Processing
- Multi-line Phone Systems & Live Chat
- Time Management & Problem Solving
- Appointment scheduling
- Payment collection
Certification
Certified Nursing Assistant (CNA) – Active (Issued 2022-11-01)
ADDITIONAL INFORMATION
- Strong communication and interpersonal skills
- Trusted key holder and dependable team member
- Quick learner with excellent adaptability
- Authorized to work in the U.S. for any employer
- Willing to relocate
Timeline
Patient Services Representative
Piedmont Urgent Care by Wellstreet
01.2024 - Current
Restorative Aide
Aegis Therapies
05.2023 - 07.2024
Claims Representative
Delta Dental
10.2021 - 05.2023
Front Desk Representative
HCA CareNow Urgent Care
02.2021 - 09.2021
Associate of Science - Nursing Administration
South College
High School Diploma -
Mojave High School