Shanika Dunwoody
Hinesville
Summary
Accomplished General Manager with a proven track record at BAM MGMT, enhancing financial performance and market presence. Expert in operations management and leadership, adept at fostering team unity and driving growth. Achieved significant improvements in efficiency and customer retention through innovative strategies and effective team training. Obtained Manager of the year award in 2024 , which represents the top 10% out of 264 restaurants.
Overview
15
15
years of professional experience
Work History
General Manager
BAM MGMT
05.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Executed plans aimed at elevating financial performance and expanding market influence.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Store Manager
AAFES Exchange
09.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Wolak Group
06.2017 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Tmd Mgmt
06.2010 - 06.2015
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Medical Front Office Assistant -
Fisk University
2019
Associates - Business Administration And Management
Virginia College
Birmingham, AL09.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Team training and development
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
Timeline
General Manager
BAM MGMT
05.2022 - Current
Store Manager
AAFES Exchange
09.2019 - 05.2022
General Manager
Wolak Group
06.2017 - 09.2019
Assistant Manager
Tmd Mgmt
06.2010 - 06.2015
Medical Front Office Assistant -
Fisk University
Associates - Business Administration And Management
Virginia College
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