Shanika Dixon
Roswell
Summary
Dedicated Front Office Specialist highly effective at multitasking. Experience includes document management, schedule maintenance, and telephone-based support. Skilled at remaining calm and professional in challenging circumstances while using advanced scheduling skills. Supports operations with great team collaboration and focused on keeping operations moving to optimize business procedures and satisfy customers. Well-coordinated and accuracy-driven with meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Front Office Specialist
Wellstar
Alpharetta
10.2023 - Current
- Provide excellent customer service.
- File documents, verify insurance, and respond to patient inquiries.
- Multitask with daily assignments, including greeting all patients upon check in/out.
Front Office Manager
PetWell Veterinary Healthcare
Atlanta
10.2019 - 09.2023
- Greet clients, maintain client/patient information.
- Escorted guests to exam rooms.
- Scanned in documents to ensure daily operations.
Patient Care Technician
Childrens Healthcare
Atlanta
01.2013 - 10.2019
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses, and doctors.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Assist nurses and physicians in the operation of medical equipment with provisions of patient care.
Education
Diploma -
El Cajon Valley High School
El Cajon, CASkills
- Leadership
- Team building
- Planning
- Problem solving
- Goal oriented
- Motivating
- Time management
Languages
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Front Office Specialist
Wellstar
10.2023 - Current
Front Office Manager
PetWell Veterinary Healthcare
10.2019 - 09.2023
Patient Care Technician
Childrens Healthcare
01.2013 - 10.2019
Diploma -
El Cajon Valley High School