ShaNiki McClain
Griffin
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
6
6
years of professional experience
Work History
Specialist
American Family Insurance - Spherion
05.2025 - Current
- Assisted in processing insurance quotes efficiently and accurately.
- Serve as primary contact via phone, email, and chat for quoting, online binding support, market inquiries, service requests, policy and billing issues, and procedural guidance.
- Provide carrier and process information to agents and internal staff.
- Escalate complex issues to subject matter experts.
- Contribute to SOP development, mentor team members, and assist with special projects.
ERS Specialist
American Family Insurance - Spherion
10.2022 - 05.2025
- Reviewed and processed reimbursements for insureds who paid ERS expenses out of pocket.
- Conducted outreach to insureds to obtain documentation and receipts.
- Coordinated with vendors to verify services and receipts.
- Assisted customers with reimbursement status and eligibility inquiries.
Independent Casualty Claims Adjuster
American Family Insurance - Spherion
07.2022 - 10.2022
- Evaluated casualty claims to determine coverage and liability based on policy terms.
- Collaborated with claimants to gather documentation and clarify details for accurate assessments.
- Reviewed medical reports and estimates to ensure fair compensation aligned with industry standards.
- Negotiated settlements with claimants, balancing customer satisfaction with organizational objectives.
Express Claims Associate
State Farm
01.2022 - 06.2022
- Processed insurance claims efficiently, ensuring compliance with company policies and regulatory standards.
- Reviewed claim documentation for accuracy and completeness, facilitating timely resolutions.
- Collaborated with internal departments to streamline claims processing workflows and enhance customer satisfaction.
- Utilized claims management software to track, update, and document claim statuses effectively.
Sales Representative
Progressive
04.2021 - 10.2021
- Developed strong customer relationships to enhance satisfaction and retention.
- Utilized CRM software to track sales activities and manage client interactions effectively.
- Conducted market research to identify new sales opportunities and target audiences.
- Collaborated with team members to strategize on achieving sales targets and objectives.
Sales Representative
GEICO
11.2019 - 05.2021
- Delivered product demonstrations, highlighting features and benefits to potential clients.
- Provided training and mentorship to junior sales representatives, fostering skill development.
- Analyzed sales data to refine approaches, improving overall sales performance consistently.
- Implemented feedback mechanisms to enhance service delivery and customer experience quality.
Education
High School Diploma -
Southern Crescent Technical College
06-2013
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Guidewire
- Salesforce
Timeline
Specialist
American Family Insurance - Spherion
05.2025 - Current
ERS Specialist
American Family Insurance - Spherion
10.2022 - 05.2025
Independent Casualty Claims Adjuster
American Family Insurance - Spherion
07.2022 - 10.2022
Express Claims Associate
State Farm
01.2022 - 06.2022
Sales Representative
Progressive
04.2021 - 10.2021
Sales Representative
GEICO
11.2019 - 05.2021
High School Diploma -
Southern Crescent Technical College