Shaniqua Dudley
Augusta
Summary
Dynamic customer service professional with a proven track record at VXI, excelling in active listening and resolving complex issues. Enhanced customer satisfaction through exceptional service and efficient problem-solving. Skilled in healthcare customer service and video remote services, consistently strengthening client relationships and loyalty. Achieved a 20% reduction in wait times by optimizing service delivery processes.
Overview
5
5
years of professional experience
Work History
Remote Customer Service
VXI
02.2025 - 07.2025
- Established positive working relationships with customers through clear communication and excellent service.
- Provided exceptional customer service through active listening, addressing concerns promptly, and offering professional advice on design choices when requested.
- Strengthened customer loyalty with exceptional service and follow-up communication.
- Delivered excellent customer service when addressing concerns or questions about coverage options or billing issues.
Remote Customer Service
Modivcare
06.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Remote Customer Service
Teleperformance
04.2021 - 12.2022
- Resolved customer complaints quickly and professionally, restoring confidence in the company''s commitment to quality service.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
- Developed strong relationships with clients to build trust and ensure customer satisfaction with services provided.
- Provided exceptional customer service through active listening skills, empathy, and timely resolution of issues.
Remote Customer Service
Alorica
02.2020 - 05.2021
- Enhanced remote customer service by addressing and resolving phone inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
- Provided exceptional customer service on behalf of the group when interacting with clients or stakeholders, maintaining a professional image at all times.
- Negotiated contracts with vendors to secure cost-effective services while maintaining high quality standards for customers.
- Increased customer satisfaction by efficiently handling transactions and providing exceptional service.
- Resolved complex technical issues escalated from support teams, maintaining customer satisfaction with prompt service delivery.
- Reduced wait times for customers by promptly attending to incoming vehicles needing drying services.
Education
Jefferson County High School
Louisville, GA05.2016
Skills
- Bookkeeping services
- Service connections
- Window service control
- Video remote services
- Customer service skills
- Inbound customer service
- Healthcare customer service
Timeline
Remote Customer Service
VXI
02.2025 - 07.2025
Remote Customer Service
Modivcare
06.2022 - 07.2023
Remote Customer Service
Teleperformance
04.2021 - 12.2022
Remote Customer Service
Alorica
02.2020 - 05.2021
Jefferson County High School