Summary
Overview
Work History
Education
Skills
Timeline
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Shaniqua Dudley

Augusta

Summary

Dynamic customer service professional with a proven track record at VXI, excelling in active listening and resolving complex issues. Enhanced customer satisfaction through exceptional service and efficient problem-solving. Skilled in healthcare customer service and video remote services, consistently strengthening client relationships and loyalty. Achieved a 20% reduction in wait times by optimizing service delivery processes.

Overview

5
5
years of professional experience

Work History

Remote Customer Service

VXI
02.2025 - 07.2025
  • Established positive working relationships with customers through clear communication and excellent service.
  • Provided exceptional customer service through active listening, addressing concerns promptly, and offering professional advice on design choices when requested.
  • Strengthened customer loyalty with exceptional service and follow-up communication.
  • Delivered excellent customer service when addressing concerns or questions about coverage options or billing issues.

Remote Customer Service

Modivcare
06.2022 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Remote Customer Service

Teleperformance
04.2021 - 12.2022
  • Resolved customer complaints quickly and professionally, restoring confidence in the company''s commitment to quality service.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
  • Developed strong relationships with clients to build trust and ensure customer satisfaction with services provided.
  • Provided exceptional customer service through active listening skills, empathy, and timely resolution of issues.

Remote Customer Service

Alorica
02.2020 - 05.2021
  • Enhanced remote customer service by addressing and resolving phone inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues in a timely manner.
  • Provided exceptional customer service on behalf of the group when interacting with clients or stakeholders, maintaining a professional image at all times.
  • Negotiated contracts with vendors to secure cost-effective services while maintaining high quality standards for customers.
  • Increased customer satisfaction by efficiently handling transactions and providing exceptional service.
  • Resolved complex technical issues escalated from support teams, maintaining customer satisfaction with prompt service delivery.
  • Reduced wait times for customers by promptly attending to incoming vehicles needing drying services.

Education

Jefferson County High School
Louisville, GA
05.2016

Skills

  • Bookkeeping services
  • Service connections
  • Window service control
  • Video remote services
  • Customer service skills
  • Inbound customer service
  • Healthcare customer service

Timeline

Remote Customer Service

VXI
02.2025 - 07.2025

Remote Customer Service

Modivcare
06.2022 - 07.2023

Remote Customer Service

Teleperformance
04.2021 - 12.2022

Remote Customer Service

Alorica
02.2020 - 05.2021

Jefferson County High School

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Shaniqua Dudley