Shaniqua Hall
Wadley
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cashier
Jet Food Stores
Wadley, GA
12.2023 - Current
- Received and disbursed money in retail and service establishments, ensuring accurate financial transactions. Operated electronic scanners and cash registers to facilitate efficient customer transactions. Processed credit and debit card transactions and validated checks to maintain transaction integrity.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Managed cash drawer, ensuring accurate reconciliation at end of shifts.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
E-Commerce Personal Shopper
Walmart
Swainsboro, GA
08.2019 - 12.2019
- Received and disbursed money in various retail establishments, ensuring accurate transactions. Utilized electronic scanners and cash registers to facilitate smooth checkout processes. Processed credit and debit card transactions while validating checks for proper authorization.
- Curated personalized shopping experiences based on customer preferences and order history.
- Streamlined order fulfillment processes to enhance efficiency and reduce delivery times.
- Collaborated with team members to ensure accurate inventory management and product availability.
- Implemented best practices for online product selection, improving customer satisfaction ratings.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Cashier/ Food Prep
Kentucky Fried Chicken
Swainsboro, GA
05.2018 - 07.2019
- Aug 2019 - Dec 2019 Cashier/ Food Prep, Kentucky Fried Chicken, Swainsboro, GA Prepared food items for customer orders in a timely manner. Served prepared food to customers at the counter. Took customer payments. Used a cash register. Counted cash and made correct change. Processed payments made with credit and debit cards. Accurately recorded customer orders. Cleaned and organized service areas to maintain a welcoming environment. Worked quickly in a fast-paced environment. Delivered friendly customer service to enhance dining experience. Knowledge sets include: Cashier. Accepted payment from customers and made change. Cleaned and organized eating, service, and kitchen areas. Collected and returned dirty dishes to the kitchen for washing. Addressed customer inquiries and concerns to ensure satisfaction. Notified kitchen personnel of shortages and special orders. Packed food, dishes, utensils, tablecloths, and accessories for transportation from catering and food preparation establishments to locations designated by customers. Performed personnel activities such as supervising and training employees. Relayed food orders to cooks. Requested and recorded customer orders, and computed bills using cash registers, multicounting machines, and pencil and paper. Selected food items from serving and storage areas and placed them in dishes, on serving trays, and in takeout bags. Served customers in eating places that specialize in fast service and inexpensive carry-out food. Washed dishes, glassware, and silverware after meals.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring positive dining experiences.
- Maintained accurate cash drawer balances throughout shifts.
Customer Service Representative (CSR)/ Cashier
Family Dollar Store
Wadley, GA
12.2017 - 05.2018
- May 2018 - Jul 2019 Customer Service Representative (CSR)/ Cashier, Family Dollar Store, Wadley, GA Sold merchandise at a retail store. Sold clothes, foods, home goods, electronics. Greeted customers. Assisted customers in locating desired items find what they wanted. Helped customers choose items. Processed transactions efficiently using cash registers, ensuring accurate billing. Answered customer questions. Kept current with sales and promotions. Upheld rules for payments and exchanges. Searched for and provided accurate item pricing to customers. Refunded customers for faulty or unwanted items. Performed duties at the front end of the store. Answered questions regarding the store and its merchandise. Prepared purchases by bagging and packaging items for customers, and wrap gifts. Cleaned shelves, counters, and tables. Computed sales prices, totalled purchases and received and processed cash and credit payment. Exchanged merchandise for customers and accept returns. Greeted customers and determined their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires. Ticketed, arranged and displayed merchandise to promote sales. Watched for and recognized security risks and thefts, and knew how to prevent and handle these situations.
- Resolved customer inquiries with effective communication, enhancing overall satisfaction.
- Processed transactions accurately, ensuring efficient cash handling and end-of-day reconciliation.
- Assisted in inventory management, maintaining stock levels to meet customer demand.
Education
Associate's Degree - Criminal Justice/Law Enforcement
Southeastern Technical College
GASkills
- Cash handling
- Client support
- Customer assistance
- Customer relations
- Written and verbal communication
- Point of sale
- Conflict resolution
- Patience and empathy
- Professionalism and courtesy
- Work ethic and integrity
Certification
Georgia, Regular
Timeline
Cashier
Jet Food Stores
12.2023 - Current
E-Commerce Personal Shopper
Walmart
08.2019 - 12.2019
Cashier/ Food Prep
Kentucky Fried Chicken
05.2018 - 07.2019
Customer Service Representative (CSR)/ Cashier
Family Dollar Store
12.2017 - 05.2018
Associate's Degree - Criminal Justice/Law Enforcement
Southeastern Technical College