SHANIQUA SANDERS
Savannah
Summary
Competent Medical Assistance with experience in fast-paced settings. Efficient in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration to improve operational procedures. Positive and upbeat with excellent interpersonal skills and knowledgeable of medical terminology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southcoast Health
01.2019 - Current
- Provide direct oversight to improve day to day operational procedures by cultivating new methods to optimize medical records management, entering data and patient information into database. Communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Educate patients by providing medication and diet information and clarifying physicians' orders and answer questions thoroughly.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Participate in workshops and other training opportunities to remain current on procedures, regulations and medical terminology updates.
- Enhance patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitize, restock and organize exam rooms and medical equipment.
- Implement care and efficiency improvements to support and enhance office operations.
- Conduct preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Prepare blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Perform and schedule preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Direct patients to exam rooms, field questions and prepared for physician examinations.
- Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Accommodate patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
- Interact with customers professionally by phone, email and in-person to provide information and direction to desired staff members.
Store Trainee
Parkers Convenient Store
01.2015 - 01.2019
- Managed day to day business operational procedures by generating repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Provided great customer service by welcoming all customers, completing purchases, locating items and encouraging customers to join reward program.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored cash intake to increasing accuracy and reduce discrepancies.
- Kept work areas clean, organized and safe.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Intern
Wound Care Clinic- ESU
01.2018 - 01.2018
- Answered incoming telephone calls, took down messages and provided information.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operation special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Certificate - Medical Assistant
Virginia College
01.2018
Skills
- Operational Improvement
- Insurance Claims
- Monitoring Patient Progress
- Medical Office Administration
- Privacy and Confidentiality
- MS Office Suite
- Customer Service
- Verbal and Written Communication
Certification
- Clinical Medical Assistant | 2018
- Cardiopulmonary Resuscitation (CPR) | 2018
Timeline
Medical Assistant
Southcoast Health
01.2019 - Current
Intern
Wound Care Clinic- ESU
01.2018 - 01.2018
Store Trainee
Parkers Convenient Store
01.2015 - 01.2019
Certificate - Medical Assistant
Virginia College