Shanira Macklin
Albany
Summary
Detail-oriented Appointment Scheduler with expertise in optimizing scheduling efficiency and managing client communications. Proven ability to coordinate appointments and resolve conflicts promptly. Adaptable professional with a strong background in customer service and appointment scheduling. Experienced in utilizing scheduling software and fostering collaboration to enhance service delivery and address client needs effectively. Results-driven Appointment Scheduler known for exceptional attention to detail and effective calendar management. Committed to improving scheduling processes and maintaining accurate records to support operational efficiency. Highly organized Appointment Scheduler with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Demonstrated impact in previous work through improved scheduling efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Thrush Aircraft
Albany
02.2023 - 07.2025
- Scheduled appointments for maintenance services across multiple aircraft models.
- Coordinated internal and external communications with clients and technicians.
- Managed calendars and ensured timely follow-ups for scheduled appointments.
- Utilized scheduling software to optimize appointment availability and resource allocation.
- Collaborated with team members to resolve scheduling conflicts efficiently.
- Maintained accurate records of all appointments and customer interactions.
- Assisted in developing procedures to improve scheduling efficiency and accuracy.
Customer Service Representative
Walmart
remote
01.2015 - 06.2022
- Assisted customers with inquiries and product information.
- Processed customer orders efficiently and accurately.
- Resolved customer complaints through effective communication.
- Maintained knowledge of products and services offered.
- Collaborated with team members to enhance service delivery.
- Educated customers on product features and benefits.
- Utilized computer systems to manage customer accounts.
- Handled cash transactions and balanced registers daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Appointment scheduling
- Scheduling software
- Calendar management
- Resource allocation
- Data entry
- Customer relationship management
Accomplishments
- employee of the year 2022
Timeline
Appointment Scheduler
Thrush Aircraft
02.2023 - 07.2025
Customer Service Representative
Walmart
01.2015 - 06.2022
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