Shaniya Howard
Pooler
Summary
Motivated college student with a strong background in website and social media management, administrative tasks, and customer service. Skilled in creating engaging presentations, conducting thorough research, and managing inventory systems. Proficient in technical software, editing, and proofreading. Known for critical thinking, creativity, adaptability, and effective communication. Dedicated to providing exceptional customer service and ensuring client satisfaction. I am seeking an internship to apply my diverse skill set and gain valuable professional experience.
Overview
5
5
years of professional experience
Work History
Administrative Assistant Intern
Georgia Southern University
01.2025 - Current
- Developed and managed community, consumer, and employee relations; created content for social media and websites.
- Edited various marketing documents, including powerpoints, technical documents, and flyers.
- Produced and updated website content; operated audio and video equipment.
- Assisted in event setup and coordination; worked under tight deadlines.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
Front Service Clerk
Publix
11.2024 - Current
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- .Demonstrated strong attention to detail when scanning products at the register, reducing errors that would impact inventory accuracy.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
Seasonal Sales Associate
Old Navy Outlet
03.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Bra Fit Expert
Victoria's Secret & PINK
03.2020 - 12.2023
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Contributed to store success through inventory management tasks such as receiving shipments, restocking shelves, and conducting regular audits.
- Performed end-of-shift cash-out operations according to store policies, maintaining accurate counts and receipt records
- Maintained up-to-date knowledge on industry trends, new products, and fitting techniques to provide top-notch service to customers.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing fitting room environment at all times.
Education
Bachelor of Arts - English Concentration in Literature
Georgia Southern University
Statesboro, GA05-2026
Associate of Applied Science - Interdisciplinary Studies
Savannah Technical College
Savannah, Georgia12.2021
Skills
- Website Management
- Social Media Management
- Presentation Creation
- Communication Skills
- Researching Skills
- Administrative Tasks
- Microsoft Office Expertise
- Editing and Proofreading
- Inventory Systems
- Critical Thinking
- Document Preparation
- Customer Service
- Adobe Creative Suite
- Creativity
- Adaptability
Accomplishments
Sigma Tau Delta English Honor Society, Georgia Southern University, 03/2025
Creative Writing Club, Statesboro, GA, Georgia Southern University, 01/2024
Twisted Stitches Crafting Club, Statesboro, GA, Georgia Southern University, 01/2024
Timeline
Administrative Assistant Intern
Georgia Southern University
01.2025 - Current
Front Service Clerk
Publix
11.2024 - Current
Seasonal Sales Associate
Old Navy Outlet
03.2024 - 08.2024
Bra Fit Expert
Victoria's Secret & PINK
03.2020 - 12.2023
Bachelor of Arts - English Concentration in Literature
Georgia Southern University
Associate of Applied Science - Interdisciplinary Studies
Savannah Technical College
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