Shannah Lewis
Jesup
Summary
Several years experience with knowledge in multiple departments in health care. Excellent reputation for resolving problems and improving customer satisfaction. Coordinated community service programs to meet activity of daily living needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Coastal Manor Nursing Home
01.2023 - 02.2024
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Maintained accurate documentation and records management, ensuring compliance with state regulations and guidelines.
- Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
Director of Social Services
Altamaha Health Care
9.13-19 - 01.2023
- Organize family meeting to discuss short term or long term stay in facility.
- Arrange careplans to give updated reports on rehab therapy.
- Schedule routine appointments for residents.
- Arrange transport to and from appointments.
- Maintain regular contact with physician for referral for home health and needed medical equipment.
- Complete quarterly and annual assessments
- Resolve grievances among residents or family members
Care Manager
Pruitt Health
10.2012 - 09.2019
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Implemented safety precautions for high risk fall patients
- Monitored all phone calls and scheduled appointments.
- Communicated with providers to make sure services to members remained in place
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
Bank Teller
Interstate Unlimited Federal Credit Union
08.2009 - 04.2011
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records on demand, including account statements and copies of checks.
Education
High School Diploma -
Wayne County High School
Jesup,Ga05.2001
Skills
- Customer service
- Client needs assessments
- Organization and Time management
- Multitasking abilities
- Teambuilding
- Account Reconciliation
Timeline
Business Office Manager
Coastal Manor Nursing Home
01.2023 - 02.2024
Care Manager
Pruitt Health
10.2012 - 09.2019
Bank Teller
Interstate Unlimited Federal Credit Union
08.2009 - 04.2011
Director of Social Services
Altamaha Health Care
9.13-19 - 01.2023
High School Diploma -
Wayne County High School
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