SHANNAKA STEWART
Lawrenceville
Summary
Results-oriented sales and account management professional with a history of increasing revenue and enhancing client loyalty. Proficient in upselling and cross-selling techniques that surpass sales targets and ensure high net dollar retention. Effective in working with diverse teams to achieve significant client results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Elavon
Atlanta
03.2025 - Current
- Consistently exceeded monthly sales quotas by implementing upsell, cross-sell, and renewal strategies.
- Managed portfolio of SMB and mid-market merchant accounts, conducting quarterly business reviews to identify growth opportunities and reinforce long-term retention.
- Maintained net dollar retention by proactively identifying at-risk accounts and deploying tailored save strategies.
- Executed over 100 daily activities, including 35 outbound client calls, to enhance pipeline velocity and account engagement.
- Collaborated with product risk and underwriting teams to address escalations and improve client experience.
- Utilized Salesforce to accurately track activities, forecast sales, and report key performance indicators to leadership.
Sales Consultant
Power Home Remodeling Group
Norcross
09.2022 - 03.2025
- Conducted in-home consultations with homeowners to assess needs across roofing, windows, siding, gutters, attic insulation, and doors.
- Built rapid rapport and trust with clients, creating urgency around critical home repairs through tailored product demonstrations.
- Closed high-ticket in-home sales by aligning premium product solutions with each homeowner's unique needs, timeline, and budget.
- Recognized top producer who consistently converted 48% of sales presentations into signed contracts averaging $35,000 in value.
Sales Representative
Nissan
Lilburn
01.2021 - 09.2022
- Consistently surpassed monthly sales quotas, averaging 15 units per month and ranking among top performers.
- Developed and maintained a pipeline of new and returning customers through proactive follow-up and relationship management.
- Presented financing options, vehicle features, and total cost of ownership to clients during test drives, enhancing their buying experience.
- Generated new sales leads through effective cold calling and targeted networking initiatives.
Customer Account Specialist
An Exelon Company
Oakbrook Terrace
01.2018 - 01.2020
- Handled escalations and complaint resolutions, de-escalating sensitive issues to maintain strong customer relationships.
- Negotiated payment plans for clients facing financial difficulties, mitigating potential losses from bad debt.
- Resolved billing inquiries, payment plans, account transfers, and emergency service requests to ensure customer satisfaction in high-volume environment.
- Processed account applications, credit memos, invoices, payments, and related documents efficiently.
Education
BBA - Business Management
Georgia Gwinnett College
Lawrenceville, GA01-2028
Real Estate Licensing Program -
Inland Real Estate School
Oakbrook Terrace, IL01-2020
High School Diploma -
Brookwood High School
Snellville, GA01-2016
Skills
- Client retention
- Churn management
- Net dollar retention (NDR)
- Customer onboarding
- Salesforce CRM expertise
- Pipeline management
- Client relationship building
- Cross-functional collaboration
Certification
- Illinois Real Estate Broker License | Previously Licensed | Illinois Department of Financial & Professional Regulation
- Georgia Real Estate License | Active | Georgia Real Estate Commission
Accomplishments
- Q2 Top Performer Award | Power Home Remolding |2024
Recognized as a top -performing sales consultant for exceptional closing performance, revenue generation and customer satisfaction during the second quarter. - Million Dollar Club | Power Home Remodeling | 2023
Recognized for generating over 1,000,000 in residential remodeling sales through consistent high v-value contract production and sales excellence. - Top Rookie Award | Power Home Remodeling| 2022
Awarded for outstanding first year sales performance, rapid achievement of key metrics, and exceptional contribution among new sales consultants.
Timeline
Account Manager
Elavon
03.2025 - Current
Sales Consultant
Power Home Remodeling Group
09.2022 - 03.2025
Sales Representative
Nissan
01.2021 - 09.2022
Customer Account Specialist
An Exelon Company
01.2018 - 01.2020
BBA - Business Management
Georgia Gwinnett College
Real Estate Licensing Program -
Inland Real Estate School
High School Diploma -
Brookwood High School