SHANNAN ADAMS
Sugar Hill
Summary
Proven leader at Publix Super Markets Inc, adept in team building and problem-solving, specializing in employee mentoring. Skilled in store operations and hiring. Currently have my BA in Human resources management with over 15 years of experience leading new employee training, performance evaluations and talent acquisition. Dedicated to setting up staff members for long-term success in roles. Known for strong communication and team coordination skills.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Publix Super Markets Inc
08.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Customer Service Manager
Publix Super Markets Inc
03.2013 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
Publix Super Markets Inc
02.2005 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Human Resources Management
American Public University System
Charles Town, WV04.2017
Associate of Arts - Business Administration And Management
Georgia State University
Atlanta, GA01.2013
Skills
- Problem-Solving
- Team Building and Leadership
- Hiring and Training
- Goals and performance
- Employee Relations
- Payroll Processing
- New hire processing
- Talent Acquisition
Timeline
Assistant Store Manager
Publix Super Markets Inc
08.2023 - Current
Customer Service Manager
Publix Super Markets Inc
03.2013 - 08.2023
Cashier
Publix Super Markets Inc
02.2005 - 03.2013
Bachelor of Science - Human Resources Management
American Public University System
Associate of Arts - Business Administration And Management
Georgia State University
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