Shannon Arrington
Newnan
Summary
Dedicated and dependable professional offering over 20 years of experience across customer service, sales, administrative operations, and accounting support. Recognized for exceptional multitasking, accuracy, and attention to detail in high-volume, fast-paced settings. Builds strong relationships, supports cross-functional teams, and consistently delivers high-quality work. Committed to continuous learning and contributing to longterm organizational success.
Overview
34
34
years of professional experience
Work History
Business Office Assistant
Newnan Health & Rehabilitation
Newnan
2026.04 - Current
- Manage patient records and maintain confidentiality in compliance with regulations.
- Verify patient eligibility to ensure timely access to healthcare services.
- Communicate effectively with patients, families, and healthcare professionals daily.
- Support administrative tasks including filing, data entry, and document preparation.
- Collaborate with team members to streamline office workflows, enhancing overall operational efficiency.
- Handle incoming calls and directed inquiries to appropriate staff members.
- Organize paper filing system to maintain accurate records.
- Counte and reconcile petty cash log for accurate financial reporting.
- Greet visitors warmly and direct them to the appropriate staff member.
- Assist finance department with necessary administrative duties.
- Ensure accuracy of all financial information entered into the accounting system.
- Receive and sort incoming mail and deliver to applicable co-workers.
- Operate scanning equipment to scan records and verify accurate indexing and quality of scanned documents.
- Accept and process payments from customers in person and over telephone.
- Maintain accurate customer account records by updating contact details, payment history, and credit limits to support financial accuracy.
- Perform data entry tasks such as updating customer information in the system.
- Perform general office duties such as filing, photocopying, faxing and scanning documents.
- Compile daily updates for Excel spreadsheets to ensure data accuracy and relevance.
- Submit Medicaid applications and renewals in compliance with regulatory deadlines..
Office Manager/ AR/ CSR
Wrens Collision
Sharpsburg
2023.06 - 2025.05
- Managed front office operations, driving efficient workflow and fostering professional customer interactions.
- Oversaw estimator production schedules and coordinated repair timelines.
- Retrieved and processed insurance assignments using CCC One with accuracy and compliance.
- Prepared repair orders and verified repair funds using Good-to-Go breakdowns.
- Updated ARMS rental vehicle software daily for insurance partners and customers.
- Processed daily deposits and reconciled credit card batches to maintain accurate financial records.
- Managed accounts receivable, including A/ R processing and collection of past-due accounts.
- Maintained operational spreadsheets in Microsoft Excel and Google Drive.
- Monitored and responded to emails to support timely communication with customers, vendors, and insurers.
- Provided CSR support through scheduling and customer follow-up, improving overall service quality.
Office Manager / Accounting Assistant
Brian's Paint and Body Shop II
Sharpsburg
2016.07 - 2023.06
- Acted as customer service representative and scheduler, including vehicle check-ins for repairs.
- Verified repair funds and coordinated with insurance partners.
- Assisted the owner with managerial duties and daily operational oversight.
- Managed accounts receivable and accounts payable, including matching statements and invoices.
- Completed daily deposits and verified Positive Pay transactions.
- Oversaw front office operations and support estimator workflow.
Executive Assistant to General Manager
American Truck Showrooms
Newnan
2013.07 - 2016.07
- Supported accounts payable and receivable functions with accurate data entry and billing.
- Provided customer service and handled invoice processing and sales deal analysis.
- Managed inventory tracking and daily spreadsheet updates in Excel and Google Drive.
- Assisted the GM with timecard management, office operations, and daily bank deposits.
- Served as liaison between sales and shop teams to support workflow and communication.
Transportation Dispatcher Fleet Lease
Adesa Atlanta
Fairburn
1999.02 - 2011.01
- Dispatched transporters for vehicle pick-ups assigned to auction.
- Performed data entry, spreadsheet updates, and customer service tasks.
- Verified vehicle units using stock and VIN numbers to ensure accuracy.
Sales
ABC Auto Parts
Newnan
1992.02 - 1998.04
- Assisted customers with parts selection and inquiries.
- Answered phones, managed parts inventory, and completed deliveries.
Education
Diploma -
Newnan High School
NewnanSkills
- Customer service and client communication
- Administrative and clerical support
- Multi-line phone system operation
- Order placement and workflow coordination
- Professional phone etiquette
- Decision-making and problem-solving
- Adaptability to custom programs and applications
- Front desk and receptionist operations
- Schedule and appointment management
- Data entry and document organization
- Attention to detail and accuracy
- Team collaboration and reliability
- Ability to learn new software quickly
- Computer literacy and internet proficiency
- Collain EHR
- WellSky LTC / NetSolutions
- Gateway GA Medicaid
- CCC One estimating software
- Microsoft Excel
- Google Docs / Google Drive / Google Workspace
- Outlook
- QuickBooks (working knowledge)
- AS400 / JDE
- Cloud Based Software
- General PC operations and typing
Timeline
Business Office Assistant
Newnan Health & Rehabilitation
2026.04 - Current
Office Manager/ AR/ CSR
Wrens Collision
2023.06 - 2025.05
Office Manager / Accounting Assistant
Brian's Paint and Body Shop II
2016.07 - 2023.06
Executive Assistant to General Manager
American Truck Showrooms
2013.07 - 2016.07
Transportation Dispatcher Fleet Lease
Adesa Atlanta
1999.02 - 2011.01
Sales
ABC Auto Parts
1992.02 - 1998.04
Diploma -
Newnan High School