Shannon Bluffstone
Woodstock
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Culver's Restaurant
04.2023 - 04.2024
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
ASSISTANT MANAGER
McDonald's Restaurant
10.2017 - 04.2023
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Handled employee discipline and termination according to company policies
- Coordinated employee schedules according to staff availability and processed time-off requests
- Tracked store inventories and replenished products according to demand
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Interviewed potential job candidates and made hiring recommendations to general manager
- Reported customer and employee accidents, injuries, and concerns for supervisor review
- Minimized staff turnover through appropriate selection, orientation and training
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Led and directed team members on effective methods, operations and procedures
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
ASSISTANT TEACHER
Woodhaven Academy
09.2011 - 08.2020
- Helped to maintain a positive learning atmosphere in the classroom
- Developed and maintained consistent, positive relationships with children
- Cleaned classrooms and organized instruction materials in appropriate locations
- Communicated important school information and announcements to students and parents
- Completed daily reports, meal count sheets, and attendance logs.
- Led small group activities and discussions to help promote learning
- Facilitated safe and effective transitions between activities
- Liaised with other staff members to ensure a safe learning environment
- Supported successful inclusion of children with special needs
- Defused arguments and problems between students and reported serious incidents to teachers and principal
- Explained and enforced classroom rules to create safe and disciplined learning environment
- Helped teachers develop lesson plans and curriculums for classroom instruction
- Helped to prepare and distribute materials for activities
- Encouraged student participation and challenged students to think critically
- Assessed student learning and provided ongoing formative feedback for growth
- Adapted instructional strategies to meet student needs
- Participated in training courses and professional development opportunities to improve teaching skills
- Practiced positive, consistent discipline in classroom management
- Facilitated developmentally appropriate daily activities for students
- Created and maintained clean, safe and organized learning environment
- Served as mentor and role model for learners by demonstrating appropriate behavior
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
Education
HIGH SCHOOL DIPLOMA -
Okeechobee High School
Okeechobee, FLJune 1998
Skills
- Managing Assets
- Employee performance evaluation
- Staff Development
- Hiring And Staffing
- Staff Training
- Policy And Procedure Development
- Staff Management
- Staff Supervision
- Schedule Oversight
- Vendor Performance Monitoring
- Team Motivation
- Orientating And Training
- Customer Service And Satisfaction
- Performance Tracking And Evaluations
- Product And Service Knowledge
- Reviewing Performance
- Managing Multiple Priorities
- Shift Coverage
- Recruiting And Interviewing
- Directing Team Members
Certification
Leadership Transitions
Timeline
Assistant Manager
Culver's Restaurant
04.2023 - 04.2024
ASSISTANT MANAGER
McDonald's Restaurant
10.2017 - 04.2023
ASSISTANT TEACHER
Woodhaven Academy
09.2011 - 08.2020
HIGH SCHOOL DIPLOMA -
Okeechobee High School
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