Shannon Cooper
Milton
Summary
Dynamic and detailed oriented implementation specialist experienced in successfully managing software implementation projects from inception to completion. Strong communicator with exceptional problem-solving skills dedicated to outstanding customer satisfaction and fostering long-term relationships. Proven track record collaborating with cross functional teams to deliver cloud-based solutions that meet client needs and drive business success. Accomplished at analyzing client requirements by developing project plans and ensuring the seamless integration of products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Part Time Sensory Administrator
The Honey Baked Ham Company
Atlanta
10.2023 - Current
- Schedule and conduct product evaluations to ensure overall quality and overall acceptability, while at the same time identifying areas for improvement.
- Ensure that products required for the sensory evaluation are received in time by sending out email requests at the start of each month, and staying on top of the requests until the product has been received.
- Understand product preparation based on the type of evaluation to be prepared ahead of the cuttings, so that they are fully prepared and in optimum presentation form.
- Compile, record, and manage sensory data using Excel for presentation to vendors and the management team.
- Manage inventory, sensory supplies, and order materials as needed.
- Coordinate with the operations team to schedule monthly evaluations by sending out calendar invitations to all company employees.
- Receive and label incoming products, storing them in the appropriate cooler or freezer environment for safe handling and readiness for evaluations.
Senior Implementation Consultant
Eze Software, a unit of SS&C Technologies
Atlanta
10.2022 - 05.2023
- Successfully deployed an all-in-one investment platform, enhancing overall productivity by fifty percent and reduced operational risks
- Identified and rolled out product solutions that supported the client’s strategic initiatives by providing superior investment options which reduced costs by 70%.
- Created and maintained project plans to include documenting project requirements, managed project scope and schedules, that improved operational efficiencies by 25%, which created a road map to success
- Provided training to the operations team and end users, improving efficiency by 50%
- Project coordination with the sales and product development teams to support new application functionality and service offerings
- Coordinated with third party vendors such as JP Morgan and Bank of America for the transferring and processing of financial data into the application
- Incorporated Agile methodology for delivery of the solution based on each client’s tailored processes and feedback
- Applied strong communication skills to explain technical issues to non-technical users
- Utilized Salesforce, Confluence, Google Workspace, Jira, HubSpot, Teams, Excel and Slack for efficient project management
Implementation Specialist
Logicpath, a division of LOOMIS
Suwanee
04.2021 - 10.2022
- Led cloud-based SaaS implementation strategies for C3 Financial clients, amplifying customer ROI through streamlining operations by 30%
- Collaborated with internal and external business teams to assess risks and resolve various client issues
- Trained the client’s finance and operation teams to ensure they had a thorough understanding of the application and promote confidence
- Managed a portfolio of projects across various phase of implementation by consistently meeting milestones on schedule
- Operationalized best practices in project documentation improving team efficiency and client communication by 25%
Product Manager
Logicpath
Suwanee
10.2015 - 04.2021
- Led the implementation of a retail sweep application, enhancing federal reserve efficiency for banking clients
- Designed, developed and maintained a Microsoft Access front-end application that is integrated with an SQL Server database for processing and reporting financial reserve requirements
- Managed end-to-end development of new SQL based product generating over $200,000 in additional revenue
- Researched and selected a development vendor, ensuring alignment with technical and business requirements
- Collaborated with developers and oversaw quality assurance to define application architecture and functionality which ensured a reliable and user-friendly release
- Created and pitched to senior management a targeted marketing campaign, geared towards the company’s client base of 150+ that increased revenue by $200,000
- Delivered strategic oversight and hands-on technical support to database teams, enhancing client productivity and system performance by 15%
- Provided tactical leadership and technical support for database administrators to ensure optimal productivity for the end user
- Delivered high-volume customer support, closing 400+ cases per month while sustaining a 97% satisfaction rate
- Advised on regulatory reporting requirements and provided actionable recommendations to ensure federal regulatory compliance
- Conducted in-depth training sessions with Accounting and Finance personnel, ensuring full adoption of the product and understanding of system functionality
- Fostered strong relationships with clients which increased customer retention rates and resulted in future business
Implementation Consultant
Logicpath, a division of LOOMIS
Suwanee
04.2015 - 10.2015
- Resolved expert technical solutions to address regulatory compliance questions and reconciliation issues supporting the client to meet deadlines
- ● Completed setup of the deposit reclassification module utilizing the client’s data and business rules for compliance
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05-2004
Skills
Technical Project Management
System Integration & Configuration
Software Deployment
Database Management
Training and Development
Business Process Optimization
Change Management
Data Analysis and Reporting
Customer Relationship Management (CRM) Systems
Certification
Project Management Certificate, University of North Georgia (2019)
SafeServ Manager Certificate (2023)
Timeline
Part Time Sensory Administrator
The Honey Baked Ham Company
10.2023 - Current
Senior Implementation Consultant
Eze Software, a unit of SS&C Technologies
10.2022 - 05.2023
Implementation Specialist
Logicpath, a division of LOOMIS
04.2021 - 10.2022
Product Manager
Logicpath
10.2015 - 04.2021
Implementation Consultant
Logicpath, a division of LOOMIS
04.2015 - 10.2015
Bachelor of Science - Information Technology
University of Phoenix
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