Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Davis

Covington

Summary

Organized and results-driven Assistant Store Manager with a strong background in team leadership, sales growth, and delivering outstanding customer service. Highly skilled in inventory control and visual merchandising, with a proven ability to multitask and perform effectively in high-pressure environments. Recognized for enhancing store operations, boosting team productivity, and increasing customer satisfaction. Adept at strategic planning, and committed to achieving company goals. Dependable and hardworking, with exceptional strengths in customer service, time management, and multitasking. Dedicated to providing every customer with a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Cash America
Atlanta
08.2015 - Current
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Trained new employees on store policies, procedures and customer service standards.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Operations Manager

Best Western Hotel Inn at the Peachtrees
Atlanta
06.2012 - 07.2015
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Collaborated with team leaders on quality audits.

Education

High School Diploma -

Nogales High School
La Puente, CA
06-2001

Skills

  • Customer service
  • Conflict resolution
  • Team leadership
  • Problem resolution
  • Complaint resolution
  • Staff training
  • Effective communication

Timeline

Assistant Store Manager

Cash America
08.2015 - Current

Operations Manager

Best Western Hotel Inn at the Peachtrees
06.2012 - 07.2015

High School Diploma -

Nogales High School

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Shannon Davis