Shannon Dolan
Locust Grove,GA
Summary
Seeking to secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavioral Health Coordinator
Pain Care LLC
08.2023 - Current
- Conduct behavioral health assessments for 15+ patients Daily
- Enter, upload, and manage assessment documentation in a timely manner
- Handle patient calls regarding care and on going treatment plans
- Collaborate with clinical staff on treatment coordination
- Monitor patient progress and ensure timely follow-ups
- Developed comprehensive treatment plans in collaboration with psychiatrists, therapists, and other healthcare professionals for individualized client care.
Senior Operations Manager
Fleet Hoster
12.2021 - 12.2023
- Program and script telematics devices such as Cold chain Bi, asset trackers, and dash cameras.
- Serve as the first point of contact for software customers assisting with technical, product, and billing support.
- Coordinate with the Software team to maintain and create technical processes that allow optimal reporting of current and new products
- Coordinate with sales department to ensure customer success and optimize customer retention
- Lead order management, inventory management, and fulfillment
- Manage and lead a cross-functional team of 5 or more employees
- Manage and maintain spreadsheets / reports
- Analyze and interpret data from telematics and software reporting
- Assist in training new employees and cross-training customer service/ operation functions
- Create, adjust, and implement current training programs, manuals, and operation/support processes
- Plan long- term development and implement strategies for employee success regarding technical management and support
Accounts Payable Assistant - Maintenance Department
Premiere Transportation
12.2022 - 08.2023
- Processed and reconciled invoices for truck parts and repairs
- Settled multiple vendor accounts and ensured timely and accurate payments
- Maintained accurate financial records and reports
- Collaborated with maintenance and operations teams to ensure cost accuracy.
- Investigated and collected past due payments from driver loans
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Assistant General Manager
Exhale
01.2016 - 01.2021
- Managed guest service associates and operational staff
- Oversaw hiring, coaching, and employee development
- Coordinated in-house and community outreach events
- Assist Director with facility needs, inventory management and HR for all staff.
- Drive revenue to exceed goals and maintain profitability
Spa Assistant
Scarlett's Retreat Day Spa
01.2014 - 01.2016
- Guest service including tours, light housekeeping and managing daily
appointments - Assisting managers with reception duties, daily operations management, and facility management
- Lead coordinator for community outreach and events
Legal Assistant
Shapiro, Swertfeger, & Hasty
01.2013 - 01.2014
- Managed legal correspondence and case documentation
- Performed high-volume data entry for title orders and deeds
- Ensured compliance with federal/state information guidelines
Payment Poster
Gailen Billing
01.2010 - 01.2013
- Posted insurance and patient payments to accounts accurately
- Reviewed EOBs and ensured correct application of payments
- Assisted with reconciliations and resolution of payment discrepancies
- Supported billing team with financial reporting and claim tracking
Education
AEMT - Advanced EMT
Southern Crescent Technical College
Griffin, GA01.2013
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2007
Skills
- Behavioral health assessments
- Accounts payable & receivable
- Payment posting
- Invoice processing
- Data entry
- Patient care coordination
- Customer service
- Technical support & Telematics
- Operations & project management
- Recruiting and training
- Office and facilities management
- Community outreach coordination
- Suicide prevention
Certification
- MOCA testing Certified
- CPR Certified
Timeline
Behavioral Health Coordinator
Pain Care LLC
08.2023 - Current
Accounts Payable Assistant - Maintenance Department
Premiere Transportation
12.2022 - 08.2023
Senior Operations Manager
Fleet Hoster
12.2021 - 12.2023
Assistant General Manager
Exhale
01.2016 - 01.2021
Spa Assistant
Scarlett's Retreat Day Spa
01.2014 - 01.2016
Legal Assistant
Shapiro, Swertfeger, & Hasty
01.2013 - 01.2014
Payment Poster
Gailen Billing
01.2010 - 01.2013
High School Diploma -
Stockbridge High School
AEMT - Advanced EMT
Southern Crescent Technical College
Similar Profiles
MELANIE K CHANDLERMELANIE K CHANDLER
Pre-Authorization Specialists at PAIN CARE LLCPre-Authorization Specialists at PAIN CARE LLC
SAKSHI RANISAKSHI RANI
Medical Assistant & Office Manager at Liberty Pain Care LLCMedical Assistant & Office Manager at Liberty Pain Care LLC
Ami WrightAmi Wright
FRONT DESK MANAGER at PRECISION PAIN CAREFRONT DESK MANAGER at PRECISION PAIN CARE
Na'Shanti OatmanNa'Shanti Oatman
Bartender at Yummies Food LoungeBartender at Yummies Food Lounge
Standley BernardStandley Bernard
Owner/Operator Truck Driver at BAPTISE TRUCKING LLCOwner/Operator Truck Driver at BAPTISE TRUCKING LLC