Shannon Howell
Adairsville
Overview
16
16
years of professional experience
Work History
Customer Service
Appalachian Medical Supply
Calhoun
08.2011 - 09.2012
Created monthly ordering system for Medicare patients. Worked as a team member performing cashier duties and product assistance. Resolved product/policy issues and shared benefits of new technology. Assisted customers with store and product complaints.
Pharmacy Technician
Winslette Pharmacy
Rome
09.2008 - 08.2011
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Administrative Assistant
Ameriprise Financial
Rome
05.2003 - 09.2008
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Pharmacy, assistant mananger, manager
Eckerd
Calhoun
07.1996 - 04.2003
Assessed customer needs and responded to questions. Cleaned and straightened work area. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency.
Education
High School Diploma - required
Claremore High School
1984
Skills
- Customer service mindset
- Sales proficiency
- Results-oriented
- Cheerfulness
- Efficiency
- Enthusiasm
Timeline
Customer Service
Appalachian Medical Supply
08.2011 - 09.2012
Pharmacy Technician
Winslette Pharmacy
09.2008 - 08.2011
Administrative Assistant
Ameriprise Financial
05.2003 - 09.2008
Pharmacy, assistant mananger, manager
Eckerd
07.1996 - 04.2003
High School Diploma - required
Claremore High School