Shannon James
Thomson,GA
Summary
To obtain a position as a medical assistant in an ambulatory care facility that allows use and development of clinical and administrative skills.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CMA
Center for Pediatrics and Adolescent Medicine
12.2013 - Current
- Scheduling, Vital signs, Assisting Physicians, Triage, Prior Authorizations, Injections, Inventory of Vaccines, Urinalysis, Health screens, Filing ICD-10 and CPT coding
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Office Assistant/Manager
Mike’s Furniture & More
10.2009 - 03.2012
- Customer relations, Management, Accounts receivable and payable, Inventory control
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Accomplished multiple tasks within established timeframes.
Receptionist
Wrens Chevrolet
07.2008 - 02.2009
- Screen and direct calls, Greet customers, create and maintain filing systems
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Front Desk Clerk/Night Auditor
Holiday Inn Express
07.2007 - 07.2008
- Schedule reservations, Screen and direct calls, maintain positive guest relations, oversight of hotel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Medical Assisting Program - Health And Wellness
Augusta Technical College
Thomson, GA12.2013
Skills
- Vital signs monitoring
- HIPAA compliance
- Venipuncture
- Patient confidentiality
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- Capillary puncture
- Sterilization techniques
- Patient scheduling
- Immunization administration
- Insurance verification
- Specimen collection
- Document filing
- Medical terminology
- Healthcare ethics
- Appointment scheduling
- Inventory management
- Diagnostic procedures
- Medical equipment maintenance
- Laboratory testing
- Injection administration
- Pediatric care
- Urinalysis procedures
- Respiratory support
- Oxygen therapy
- Vital signs measurement
- Reliable team player
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- CPR
- Adaptable
- Insurance authorizations
- Electronic medical records
- Data entry
- Patient triage
- Patient care coordination
- Companionship and emotional support
- Patient management
- Patient flow management
- Trustworthy companion
- Prioritizing stat orders
- Payment collection
- Inventory and supply management
- Appointment setting
- Reliable transportation
- Monitoring patient progress
- Medical records management
Clinical Experience
- Thomson Pediatrics, Thomson, GA
- Frank Powell M.D., Thomson, GA
- Thomson Podiatry, Thomson, GA
- Tri-county Health Care System, Warrenton, GA
- Family Care Group, Thomson, GA
- Dr. William LaVigne OB/GYN, Augusta, GA
- Urgent M.D., Thomson, GA
Certification
- CMA - Certified Medical Assistant
Timeline
CMA
Center for Pediatrics and Adolescent Medicine
12.2013 - Current
Office Assistant/Manager
Mike’s Furniture & More
10.2009 - 03.2012
Receptionist
Wrens Chevrolet
07.2008 - 02.2009
Front Desk Clerk/Night Auditor
Holiday Inn Express
07.2007 - 07.2008
Medical Assisting Program - Health And Wellness
Augusta Technical College
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