Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Killion

Statesboro

Summary

Qualified professional with excellent customer service and communication skills, seeking to apply knowledge. Highly organized with an ability to prioritize tasks, manage multiple projects, and maintain accuracy in a fast-paced environment. Track record of success in providing customers with an exceptional experience, including handling customer inquiries, identifying customer needs, and providing su solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teller/CSR

The Cecilian Bank
11.2023 - Current
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Processed loan payments, credit card payments, and other monetary transactions accurately.
  • Ensured that all customer data was kept confidential according to bank policy standards.
  • Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
  • Updated account information for customers when requested, including address changes or name modifications.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.

Retail Banker II

Woodforest National Bank
05.2022 - 07.2023
  • Assisted customers in opening new accounts, processing deposits and withdrawals, and resolving account discrepancies.
  • Educated customers on the benefits of online banking services through one-on-one demonstrations.
  • Provided expertise on banking products such as loans, mortgages, credit cards and investments.
  • Developed strong relationships with customers by providing exceptional service throughout the entire transaction.
  • Analyzed customer data to identify sales opportunities while providing personalized product advice.
  • Performed daily reconciliation of branch accounts utilizing banking software programs.
  • Worked collaboratively with staff members to ensure compliance with banking regulations and policies.
  • Generated detailed monthly reports summarizing sales activities and performance metrics.
  • Maintained accurate records of all transactions including cash handling operations.
  • Developed and maintained a high level of customer service, ensuring clients were well informed and satisfied with their experience.

Assistant Store Manager

Sally Beauty Supply
03.2020 - 05.2022
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Met deadlines while maintaining high-quality deliverables.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Developed departmental objectives, budgets, policies, procedures, and strategies.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Waitress

Schnitzel Shack
05.2017 - 11.2017
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Assisted customers with menu selections and answered questions regarding food items and beverages.
  • Processed payments accurately using POS systems and handled cash transactions efficiently.
  • Managed closing duties such as counting money and cleaning.
  • Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
  • Engaged in suggestive selling techniques when taking orders from guests.

Education

Associate - Cosmetology

Empire Beauty School
Elizabethtown, KY
12.2019

High School Diploma - undefined

South Effingham High School
Guyton, Ga
05.2017

Skills

  • Compliance, banking laws, and regulations
  • Regulatory Compliance
  • Payment Processing
  • Account Retention
  • Time management abilities
  • Customer Service-Oriented
  • Customer Relationship Building
  • Strong Work Ethic
  • Problem-solving abilities
  • Product and Service Sales
  • Teamwork and Collaboration
  • Banking law compliance
  • Account updating

Certification

Cosmetology

Timeline

Teller/CSR

The Cecilian Bank
11.2023 - Current

Retail Banker II

Woodforest National Bank
05.2022 - 07.2023

Assistant Store Manager

Sally Beauty Supply
03.2020 - 05.2022

Waitress

Schnitzel Shack
05.2017 - 11.2017

High School Diploma - undefined

South Effingham High School

Associate - Cosmetology

Empire Beauty School

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Shannon Killion