Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Lewis

Riverdale

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. My experience spans from healthcare coordination and surgery/Cardiology/Radiology scheduling and pre-certification to HR, showcasing adaptability and a knack for enhancing client and patient satisfaction.

Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Career Specialist

Briggs & Associates
01.2025 - Current
  • Using a Person-Centered approach, collaborated with employers to identify job openings, matching qualified candidates of various abilities with suitable positions.
  • Led training sessions for fellow Career Specialists, sharing best practices and innovative strategies for client success.
  • Established strong relationships with local organizations to create a network of resources for client referrals and support services.
  • Managed a caseload of clients from various industries, providing timely support throughout their job search journey.

Server

Olive Garden Restaurant
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Patient Care Coordinator

Emory Healthcare
08.2018 - 02.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling surgeries, office appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.

Human Resources Coordinator

Mid-South Roof Systems
01.2015 - 01.2018
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

Education

Bachelor of Science - Business Administration

DeVry University
Atlanta

Skills

  • Career assessment
  • Verbal and written communication
  • Relationship building
  • Documentation
  • Disability services
  • Confidentiality practices
  • Differentiated instruction
  • Calendar Maintenance/Scheduling
  • Adaptability and Flexibility
  • Time Management
  • Professional Demeanor
  • Problem-Solving Aptitude

Certification

  • First Aid / CPR

Timeline

Career Specialist

Briggs & Associates
01.2025 - Current

Server

Olive Garden Restaurant
06.2024 - Current

Patient Care Coordinator

Emory Healthcare
08.2018 - 02.2024

Human Resources Coordinator

Mid-South Roof Systems
01.2015 - 01.2018

Bachelor of Science - Business Administration

DeVry University

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Shannon Lewis