SHANNON MCCAULEY
Decatur
Summary
Collaborative leader with dedication to partnering with peers and employees to promote an engaging and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of guests and team members in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Operations Manager
Humble Pie
02.2024 - 02.2025
- Sales Tracking & Reporting: Monitored daily and weekly sales, analyzed performance metrics, and provided comprehensive sales reports to senior management for data-driven decision-making
- Labor Control: Managed labor costs by ensuring efficient staffing, tracking hours, and adjusting schedules to maintain optimal labor-to-sales ratios and optimize productivity
- Point of Sales (POS) Management: Oversaw the implementation and management of Toast POS, ensuring smooth transactions, accurate order processing, and troubleshooting technical issues
- Hiring & Recruitment: Led recruitment efforts for Front of House and Back of House staff, including conducting interviews, onboarding, and training new hires
- Training & Development: Developed and implemented training programs for new and existing staff, focusing on customer service, food safety, and operational efficiency
- Marketing Management: Directed the marketing team in the creation and execution of promotional campaigns, including social media outreach, local advertising, and community events to drive guest engagement and sales
- Event Management: Managed the Event Manager, overseeing the planning, coordination, and execution of private events, special promotions, and seasonal offerings
- Payroll & HR: Ensured accurate and timely payroll processing, handled employee relations, benefits administration, and compliance with labor laws and regulations
- Menu Pricing & Design: Collaborated with the Executive Chef and Beverage Manager to develop menu pricing strategies, ensuring profitability while remaining competitive in the market
- Guest & Community Relations: Fostered strong relationships with guests, ensuring excellent customer service and resolving issues quickly; actively engaged with the community through partnerships and events
- Front & Back of House Management: Supervised daily operations across both Front of House (FOH) and Back of House (BOH), working closely with the Beverage Manager, Executive Chef, and Sous Chefs to ensure seamless service and quality control
- Shift Management: Managed daily shift operations, ensuring staff were prepared, service standards were met, and the overall dining experience exceeded guest expectations
Beverage Manager
Barcelona Wine Bar
04.2023 - 02.2024
- Managed day-to-day operations of the beverage program, ensuring adherence to budgetary constraints while maintaining high-quality service and product standards
- Developed and implemented a comprehensive training initiative, enhancing beverage knowledge and service skills for bar and wait staff, contributing to improved customer experiences
- Oversaw the selection, ordering, and inventory management of the wine, beer, and alcohol program, optimizing stock levels and minimizing waste
- Addressed and resolved customer complaints related to food and beverage quality and service, ensuring satisfaction and fostering repeat business
- Directed and supervised bar and wait staff, including managing the hiring process, performance reviews, and staff development
- Cross-trained team members across various roles, boosting team agility and enhancing overall operational efficiency
Assistant General Manager
Biggerstaff Brewing Company
10.2022 - 04.2023
- Motivated, trained, and disciplined employees to optimize performance, uphold company standards, and foster a positive work environment
- Developed and implemented effective policies and procedures that enhanced customer service, improved satisfaction, and streamlined operations
- Managed the execution of budget plans, employee performance reviews, staff training, scheduling, and contract negotiations to ensure operational efficiency and alignment with company goals
- Oversaw purchasing, sales, marketing, and customer account management, driving revenue growth and maintaining strong client relationships
- Mentored and inspired team members, empowering them to achieve and exceed challenging business objectives while fostering a collaborative team culture
Virtual Sales Manager
AT&T
01.2022 - 01.2023
- Supported launch of high-impact marketing campaigns and promotions, increasing brand awareness and online traffic
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Held one-on-one meetings with sales team members to identify sales hurdles and offered guidance to achieve metrics
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Consultant/Manager of Operations
Cafe And Velo
03.2017 - 02.2020
- Evaluated suppliers to maintain cost controls and improve operations
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Trained and guided team members to maintain high productivity and performance metrics
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Director of Events/Barista Shift Lead
Two Story Coffeehouse
09.2013 - 02.2017
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
Timeline
Operations Manager
Humble Pie
02.2024 - 02.2025
Beverage Manager
Barcelona Wine Bar
04.2023 - 02.2024
Assistant General Manager
Biggerstaff Brewing Company
10.2022 - 04.2023
Virtual Sales Manager
AT&T
01.2022 - 01.2023
Consultant/Manager of Operations
Cafe And Velo
03.2017 - 02.2020
Director of Events/Barista Shift Lead
Two Story Coffeehouse
09.2013 - 02.2017
Similar Profiles
Lydia PerryLydia Perry
Server at Humble PieServer at Humble Pie
David ChapmanDavid Chapman
Director of Operations at SJC Enterprises, Humble PieDirector of Operations at SJC Enterprises, Humble Pie
Camryn EttlemanCamryn Ettleman
Cashier/Front Desk Receptionist at Humble Pie LLCCashier/Front Desk Receptionist at Humble Pie LLC
Stephanie SandovalStephanie Sandoval
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company
Maggie FradyMaggie Frady
Owner and Merchandiser at Thrifting Nifty - Etsy StoreOwner and Merchandiser at Thrifting Nifty - Etsy Store