Shannon Moore
Atlanta
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hertz
05.2022 - Current
- As a customer service agent for Hertz, my main goal was to WOW every customer. In an effort to keep Hertz as a leading rental car company, I had to assist customers in person, help to resolve any payment issues, assign cars to their preferences and sometimes even assist with transporting them to the airport for an even easier transition.
Owner
4 Divas Delite
09.2015 - Current
- As the owner of 4 Divas Delite, I am responsible for scheduling events, preparing food and coordinating my necessary staff for those events.
Customer Service Rep
Maximus
04.2021 - 08.2024
- Customer service agent for the CDC (center for disease control). My duties included but were not limited to answering calls, assisting customers with locating facilities for vaccination, scheduling appointments and rides to and from. This was a temporary position that ended July 8th due to lack of calls.
Customer Service Representative
Convergys
05.2016 - 08.2024
- Customer service representative for Blue Cross Blue Shield. As such, I was responsible to process claims, explain benefits to customers in depth, assist with setting up online account access to encourage independence and most importantly provide a great customer experience to all of my customers.
Driver/Office Manager
SLM
08.2012 - 08.2024
- Organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations. Direct activities related to dispatching, routing, or tracking transportation vehicles.
Assistant Manager
PIZZA HUT
09.2003 - 08.2024
- Oversee activities directly related to making products or providing services. Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Perform sales floor work, such as greeting or assisting customers or taking inventory. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Education
Paralegal Studies
Trident Technical College
Skills
- Customer Service (10 years), Administrative Experience (10 years), Childcare (10 years), Management, Office Management, Legal Research, Recruiting, Interviewing, Microsoft Outlook, Medical office experience, Multi-line phone systems, HIPAA, Clerical experience, Medical records, Insurance Verification
Certification
First Aid Certification, CNA, CPR Certification
Timeline
Customer Service Representative
Hertz
05.2022 - Current
Customer Service Rep
Maximus
04.2021 - 08.2024
Customer Service Representative
Convergys
05.2016 - 08.2024
Owner
4 Divas Delite
09.2015 - Current
Driver/Office Manager
SLM
08.2012 - 08.2024
Assistant Manager
PIZZA HUT
09.2003 - 08.2024
Paralegal Studies
Trident Technical College