Shannon Paschal
Dallas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Office Manager
WTS Services, LLC
09.2009 - Current
- Maintained detailed records of office activities, ensuring accurate documentation for compliance and reporting.
- Coordinated onboarding processes for new employees, ensuring smooth transitions and integration into the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Completed weekly payroll for fifteen employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Created and maintained filing systems for financial documents, enhancing document management and retrieval.
Customer Service Representative
Eagle Container
06.1998 - 12.2000
- Assisted customers with product inquiries, ensuring accurate information was provided to meet their needs.
- Guided customers through the order processing system, enhancing overall service efficiency and satisfaction.
- Resolved product-related issues by collaborating with team members, ensuring timely solutions for customers.
- Conducted follow-up calls with customers to collect feedback, improving service delivery and customer experience.
- Coordinated with logistics teams to address shipping inquiries, ensuring accurate delivery information for customers.
- Maintained an organized workspace and ensured all customer inquiries were addressed promptly and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Payroll processing
- Clear oral/written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
WTS Services, LLC
09.2009 - Current
Customer Service Representative
Eagle Container
06.1998 - 12.2000
High School Diploma -
Jonesboro High School