Shannon Reeese
Trenton,GA
Summary
Dynamic Field Service Technician with a proven track record at Roadtec Manufacturing, excelling in troubleshooting and repair. Recognized for exceptional problem-solving skills and a positive attitude, I consistently improved equipment reliability and customer satisfaction through effective communication and quality assurance practices. Committed to delivering timely, cost-effective solutions in high-pressure environments.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Field Service Technician
Roadtec Manufacturing
08.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Quality Control Inspector
Roadtec Manufacturing
08.2016 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Manufacturing Technician
Roadtec Manufacturing
08.2012 - Current
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Displayed strong attention to detail while reviewing blueprints or schematics, ensuring proper assembly of components according to specifications.
Service Technician
Stowers Caterpillar Dealership
08.2004 - 08.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
High School Diploma -
Dade County High School
Skills
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Electrical troubleshooting
- Hardware and software installation
- Equipment Repair
- Diagnostic testing
- Quality assurance
- Customer service
- Critical thinking
- Problem resolution
- Customer relationship management (CRM)
- Customer relationship development
- Customer needs assessment
- Positive attitude
Timeline
Field Service Technician
Roadtec Manufacturing
08.2021 - Current
Quality Control Inspector
Roadtec Manufacturing
08.2016 - Current
Manufacturing Technician
Roadtec Manufacturing
08.2012 - Current
Service Technician
Stowers Caterpillar Dealership
08.2004 - 08.2012
High School Diploma -
Dade County High School