Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannon Tate-Custer

Shannon Tate-Custer

Griffin

Summary

Organized records management professional with significant experience ensuring accurate and efficient documentation processes. Strong expertise in data organization, compliance, and information retrieval systems. Consistently supports team objectives, adapts to changing requirements, and drives results. Reliable and resourceful with keen ability to collaborate and deliver high-quality outcomes.

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

36
36
years of professional experience

Work History

Records Coordinator

Amedisys
01.2023 - Current
  • Connection between home health care center and Doctor’s offices for delivery and retrieval of Physician Orders
  • Kept accurate log of requests for medical information and records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
  • Uploaded records to patient's individual vault.
  • Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
  • Participated in continuing education opportunities to stay current with industry standards and best practices.
  • Improved patient care by accurately maintaining and updating medical records in a timely manner.
  • Liaised between different departments as required to resolve any discrepancies found within patients' charts.
  • Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
  • Contributed to a positive work environment as an active team member within the Medical Records Department.
  • Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
  • Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
  • Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Input data into computer programs and filing systems.

Direct Sales Team Leader

Plexus Worldwide
01.2019 - 01.2024
  • Developed and managed a sales team
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.

PreQualifier

Rent to Own Services
02.2022 - 02.2023


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Direct Sales Team Leader

Monat Global Inc.
01.2018 - 01.2023
  • Developed and managed a sales team
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
  • Mentored junior team members to develop their skills and advance their careers with the company.
  • Refined team workflows to better capitalize on individual strengths and maximize market share.

Administrative Assistant

Woodlawn Funeral Home
01.2000 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Lead Preschool Teacher

Kids R Kids
01.1998 - 01.2000
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.

Medical Staff Member

CareMaster Medical Services
01.1997 - 01.1998
  • Create and manage schedules for medical staff
  • Improved patient care by efficiently maintaining medical records and updating patient information.
  • Developed strong relationships with colleagues from diverse backgrounds, promoting a collaborative work atmosphere that benefited all staff members involved.
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.

Lead Preschool Teacher

Griffin First Assembly Daycare
01.1992 - 01.1997
  • Assisted and supervised many children through entire school day.
  • Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
  • Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
  • Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
  • Utilized books, songs and games to engage students.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Submitted weekly lesson plans.
  • Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
  • Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
  • Planned educational opportunities based on children's interests.
  • Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Lead Preschool Teacher

Creative Learning
01.1991 - 01.1992
  • Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
  • Assisted and supervised many children through entire school day.
  • Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
  • Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Promoted strong literacy skills by incorporating reading activities throughout the day, laying a solid foundation for future academic achievement.

Sales Clerk/Customer Service

Roses Stores
01.1990 - 01.1991
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School - College Prep and Vocational Prep Diploma/AP Studies

Griffin High School
01.1990

Skills

  • Leadership qualities
  • Software knowledge
  • File maintenance
  • Records management
  • Clerical skills
  • Document scanning
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

Records Coordinator

Amedisys
01.2023 - Current

PreQualifier

Rent to Own Services
02.2022 - 02.2023

Direct Sales Team Leader

Plexus Worldwide
01.2019 - 01.2024

Direct Sales Team Leader

Monat Global Inc.
01.2018 - 01.2023

Administrative Assistant

Woodlawn Funeral Home
01.2000 - 01.2018

Lead Preschool Teacher

Kids R Kids
01.1998 - 01.2000

Medical Staff Member

CareMaster Medical Services
01.1997 - 01.1998

Lead Preschool Teacher

Griffin First Assembly Daycare
01.1992 - 01.1997

Lead Preschool Teacher

Creative Learning
01.1991 - 01.1992

Sales Clerk/Customer Service

Roses Stores
01.1990 - 01.1991

High School - College Prep and Vocational Prep Diploma/AP Studies

Griffin High School

Similar Profiles

CREATE PROFILE
Shannon Tate-Custer