Shannon Thomas
Garfield
Summary
Detail-oriented Administrative Professional with expertise in logistics coordination and patient record management. Streamlined office operations and enhanced patient flow, driving organizational efficiency. Skilled in facilitating collaboration and delivering exceptional customer service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
EAST GA PEDIATRICS
Statesboro
08.2023 - Current
- Greeted patients and families with a friendly and welcoming demeanor.
- Scheduled appointments and managed calendar for multiple healthcare providers.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient records and ensured accuracy of information entered into systems.
- Processed insurance claims and verified patient eligibility to ensure timely patient treatment.
- Collaborated with medical staff to streamline office operations, enhancing patient flow and service delivery.
- Provided administrative support for billing inquiries and patient follow-ups effectively.
- Answered incoming phone calls, routing to appropriate parties throughout the office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Obtained and processed payments from clients, contributing to accurate financial records and patient account management.
- Managed the distribution of incoming mail, faxes, and packages.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Event Coordinator
Restoration Worship Center
Metter
11.2010 - 01.2026
- Coordinated logistics for weekly worship services and special events, ensuring seamless execution and participant satisfaction.
- Managed vendor relationships to secure catering and equipment rentals.
- Developed event timelines to ensure smooth execution of activities.
- Collaborated with ministry leaders to align events with church mission.
- Facilitated volunteer recruitment and training for event support roles.
- Oversaw setup and teardown of event spaces to maintain organization.
- Communicated with attendees regarding event details and schedules.
- Implemented feedback mechanisms to enhance future event planning processes.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during events, resolving issues as they arose.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Analyzed data from previous events in order to improve future ones.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Led site walkthrough and meetings prior with staff to discuss checklists and delegate assignments.
- Monitored budgeting process for each event to ensure cost efficiency.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Sourced venues for events in accordance with client needs and preferences.
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Conducted post-event evaluations to measure the success of each program against objectives set forth by clients.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Executed comprehensive marketing strategies, leveraging social media, email campaigns, and print advertising to drive event attendance.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Implemented sustainability practices in event planning and execution, reducing environmental impact.
Property Manager
Deerwood Apartments
Statesboro
08.2018 - 07.2022
- Managed daily operations of Deerwood Apartments to ensure smooth property functioning.
- Coordinated maintenance requests and tracked progress for timely resolution.
- Led tenant communication efforts to address inquiries and resolve issues efficiently.
- Oversaw lease agreements and ensured compliance with regulations and policies.
- Conducted property inspections to maintain standards and identify necessary repairs.
- Collaborated with vendors to schedule services and manage contracts effectively.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate financial records for rent collections, security deposits, and other income sources to ensure compliance and transparency.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Executed eviction processes in compliance with state laws, ensuring adherence to legal requirements and protecting property interests.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Cultivated strong working relationships with owners and tenants, enhancing communication and reducing conflicts.
Substitute Teacher, K-12
Bulloch County Board of Education
Statesboro
08.2008 - 05.2019
- Managed classroom behavior to ensure a positive learning environment for students.
- Implemented instructional strategies tailored to individual student needs and learning styles.
- Collaborated with teachers to support educational goals and enhance student engagement.
- Provided one-on-one assistance to students requiring additional help in subjects.
- Facilitated group activities that encouraged teamwork and communication among students.
- Communicated effectively with parents regarding student progress and classroom behavior.
- Adapted teaching methods based on feedback and observations from students and staff.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Established positive relationships with administrators, teachers and parents.
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
- Utilized various teaching techniques to motivate students and foster their academic growth.
- Instructed small groups or individual students who need extra help or attention.
- Adapted lesson plans to meet the individual needs of each student.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Modified instructional materials for special education students.
- Developed creative activities to engage students in learning opportunities.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Requested as a substitute teacher based on excellent referrals and trusted performance.
Education
Associate of Science - Medical Assistant
Ogeechee Technical College
Statesboro, GA01-2007
Skills
- Appointment scheduling
- Patient record management
- Insurance claims processing
- Payment collection
- Fee collection
- Document retrieval
- Calendar management
- File organization
- Data entry
- Microsoft Office Suite
- Event coordination
- Effective communication
- Client relations
- Time management
- Team collaboration
- Attention to detail
- Policy enforcement
- Office management
- Bookkeeping
- Multitasking capacity
- Leadership skills
- Effective communication
- Meeting support
- Project coordination
- Tenant communication
- Office management
Timeline
Receptionist Administrator
EAST GA PEDIATRICS
08.2023 - Current
Property Manager
Deerwood Apartments
08.2018 - 07.2022
Event Coordinator
Restoration Worship Center
11.2010 - 01.2026
Substitute Teacher, K-12
Bulloch County Board of Education
08.2008 - 05.2019
Associate of Science - Medical Assistant
Ogeechee Technical College