Shannon M. Trappio
Savannah,GA
Summary
Goal-oriented Legal Assistant/Receptionist experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
16
16
years of professional experience
Work History
Legal Assistant/ Receptionist
Dozier Law Firm, LLC
04.2018 - 07.2024
- Greeted and assisted all clients, doctor representatives and vendors
- Answered multiple phone lines
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Administrative support, including database, file management, and general office duties
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Administrative Assistant/Case Manager
Department of Family and Children Region12 (CAPS)
01.2009 - 11.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Office Support and order supplies
- Processed applications
- Case management
Education
Associate of Applied Science - Paralegal Studies
Savannah Technical College
Savannah, GA12.2025
Associates of Science - Marketing Management
Savannah Technical College
Savannah, Ga. 05.2008
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Administrative support
- Client communication
- Calendar management
- Document preparation
- Legal document preparation
Timeline
Legal Assistant/ Receptionist
Dozier Law Firm, LLC
04.2018 - 07.2024
Administrative Assistant/Case Manager
Department of Family and Children Region12 (CAPS)
01.2009 - 11.2012
Associate of Applied Science - Paralegal Studies
Savannah Technical College
Associates of Science - Marketing Management
Savannah Technical College
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