Shanta Brown
Atlanta,GA
Summary
Personable customer service professional with over 25 years in the customer service industry. Proficient in Microsoft Office Suite and multiple proprietary software. Over 12 years of accounting, accounts payable and accounts receivable experience. Experience with data input into a variety of fiscal, procurement and function specific spreadsheets. I have strong verbal and written communication skills, highly organized, strong attention to detail.
Overview
18
18
years of professional experience
Work History
Front End Manager
Mr Everything Cafe
12.2018 - Current
- Monitored cash drawer to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Ensure prompt and user-friendly customer support
Cashier/Shift Manager
Wendy's
12.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provide risk management training
Front Desk Receptionist
Country Inns & Suites
08.2013 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Customer Service Associate
Kroger
06.2005 - 11.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed cash till overage and shortage
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GASkills
- Price Verifications
- Superior Work Ethic
- Microsoft Office
- Opening and Closing Procedures
- Cash Flow Management
- Cash Handling
- Cash Register Operation
Timeline
Front End Manager
Mr Everything Cafe
12.2018 - Current
Cashier/Shift Manager
Wendy's
12.2016 - 12.2018
Front Desk Receptionist
Country Inns & Suites
08.2013 - 09.2015
Customer Service Associate
Kroger
06.2005 - 11.2012
High School Diploma -
Frederick Douglass High School
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