Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanta Hill

Leesburg

Summary

Dynamic and detail-oriented professional with a proven track record at Phoebe Home Health, excelling in scheduling and patient care coordination. Recognized for exceptional communication and problem-solving skills, adept at managing complex schedules and enhancing team collaboration to ensure optimal patient coverage and satisfaction. Proficient in scheduling software and committed to delivering high-quality service.

Overview

3
3
years of professional experience

Work History

Scheduler

Phoebe Home Health
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Responsible for managing the schedules of nurses within a healthcare facility, ensuring each shift has the appropriate number of staff by coordinating time off
  • And communicating with both staff and management to maintain adequate patient care coverage across all shifts.
  • Utilize scheduling software to build daily, weekly, and monthly nursing schedules, considering staff availability, skill levels, patient needs, and any special requests.
  • Communicate schedule changes, important updates, and any staffing issues to nurses through various channels like email, phone calls, or in-person meetings.
  • Address scheduling conflicts or staff concerns regarding their schedules in a timely and professional manner. Identify and resolve staffing issues quickly and efficiently.
  • Understanding of nursing roles, patient care needs, and healthcare regulations. Screen all incoming calls, manage patient flow, patient billing, maintains current medical information.
  • Screens all incoming calls.
  • Manages patient flow, Maintains current medical information.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Unit Secretary

Phoebe Putney Memorial Hospital
04.2022 - 09.2023
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Monitored inventory levels and advised management of need for replenishment.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
  • Scheduled patient appointments to maximize healthcare provider availability.
  • Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

High School Diploma -

Darsey High School
Albany, GA
06-1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills

Timeline

Scheduler

Phoebe Home Health
09.2023 - Current

Unit Secretary

Phoebe Putney Memorial Hospital
04.2022 - 09.2023

High School Diploma -

Darsey High School

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Shanta Hill