Shantavia Banks
Atlanta
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
6
6
years of professional experience
Work History
Data Entry Operator
Randstad
01.2021 - 01.2024
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Kept comprehensive notes during meetings to ensure that all important information was accurately entered into the designated systems or databases afterward.
Patient Account Representative
WellStreet Urgent Care
11.2019 - 01.2021
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
Customer Care Representative
Alorica
11.2017 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
- Contributed to team success, consistently achieving call center performance metrics.
Education
High School Diploma -
Hapeville Charter Career Academy High School
Atlanta, GASkills
- Information Verification
- Compiling Data
- Data Auditing
- Excel Formulas
- Spreadsheet Management
- Adaptability and Flexibility
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Meticulous Attention to Detail
Timeline
Data Entry Operator
Randstad
01.2021 - 01.2024
Patient Account Representative
WellStreet Urgent Care
11.2019 - 01.2021
Customer Care Representative
Alorica
11.2017 - 11.2019
High School Diploma -
Hapeville Charter Career Academy High School
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