Shantay Simpson
Hampton
Summary
Dynamic operations leader with extensive experience at Home Depot, specializing in project development and cost containment. Proven track record in P&L management and employee retention strategies, driving team collaboration and optimizing workflows to enhance efficiency. Committed to achieving organizational goals through analytical problem-solving and innovative process development.
Overview
18
18
years of professional experience
Work History
Branch Install Manager
Home Depot
Gonzales, LA
12.2024 - Current
- Cycle time reduction: Drove a 24-day decrease in project cycle time within 9 months, boosting operational efficiency and customer satisfaction.
- Process optimization: Streamlined project auditing, reducing reorder rates from 20.4% to 7.26%, surpassing the target of 10%.
- Employee Engagement: Enhance employee development and retention, Enhance employee development and retention, achieving 90% in Voice of Associate (VOA) and Associate Commitment Index (ACI) metrics.
- Revenue growth: Surpass quarterly install revenue by $115K through targeted training and support initiatives, positively impacting gross margin and net sales across 28 stores.
- Created strategic operation cadence for overseeing job flow, optimizing centralized HDE and HDI business models in scheduling, pre-installation inspections, and post installation services to ensure efficient operations.
- Executed best practices to optimize operational efficiency and ensure alignment with corporate objectives.
- Directed and mentored internal field installation teams, warehouse associates, and service providers to cultivate a high-performance culture.
- Designed and implemented training programs to enhance employee skills and foster engagement.
- Oversaw third-party installer compliance through comprehensive job reviews to uphold Home Depot standards.
- Executed comprehensive job-site audits to ensure adherence to quality and safety standards across all installations.
- Resolved on-site installation challenges swiftly to enhance customer experience.
- Facilitated communication with customers during installation processes to enhance overall experience.
Contact Center Manager - HDIS
Home Depot
Atlanta, GA
05.2023 - 12.2024
- Directed 23 division branches within scheduling department to enhance scheduling efficiency and drive revenue growth.
- Led and developed a team of scheduling coordinators to ensure policy compliance and enhance operational efficiency.
- Optimized scheduling software implementation to improve accuracy and efficiency in operations.
Operations Scheduling Supervisor - HDIS
Home Depot
Atlanta, GA
07.2021 - 05.2023
- Develop installation scheduling processes, eliminating $4.4M and 180+ jobs converting install Revenue (IR)and branch profitability.
- Spearheaded backlog conversion Initiatives, increasing job closure rates from 9% to 18% within 2 fiscal quarters.
- Maximized profitability through effective coordination of installations across 11 branches and 3 regions.
Operations Services Supervisor - Customer Care
Home Depot
Atlanta, GA
02.2019 - 07.2021
- Oversaw performance metrics for 10 direct and 40 indirect reports, improving operational efficiency, improving operational , improving operational efficiency through strategic planning.
- Develop Career path programs that resulted in promotion of 22 direct reports.
- Let focus groups Together associate feedback and enhance team relations.
Operations Manager - WDSP
Home Depot
Atlanta, GA
08.2018 - 02.2019
- Fostered collaboration among 26 branches to optimize operations, reducing workflow jobs from 3000 to under 600 within one fiscal quarter.
- Oversaw team of supervisors and coordinators to implement strategic initiatives aimed at optimizing operational efficiency.
Operations Manager | ASM | Merchandise Manager
Burlington Stores, Inc.
Atlanta, GA/ New Jersey
08.2015 - 09.2018
- Employee engagement: Implemented innovative incentive programs, fostering a positive work culture and reducing turnover by 11% within 1 year
- Operational efficiency: Led initiatives that improved warehouse operations resulting in an 8-hour daily reduction in processing time and generating $500+ weekly into payroll savings.
- Revenue growth: Maximized sales by 10% annually through effective product availability management and shrink control.
- Directed leadership team's day-to-day operations and focused on achieving key business metrics and continuous improvement initiatives.
- Developed strong relationships with associates and community partners, enhancing the company's reputation in driving local donation programs.
- Streamlined onboarding and training processes for over 40 new hires annually, and maintained operational efficiency and high performance.
ASM | Softlines Merchandise Manager
Kmart Corporation
New Jersey
07.2008 - 08.2015
- Financial oversight. Manage P&L, EBITDA, and inventory database leading to 13% increase in profitability in the 4th quarter.
- Sales growth: Executed effective in-season pricing strategies to achieve annually financial targets of $17M. Increase in year over year profit by $4M.
- Identified and addressed process gaps, developing performance plans that enhance associates performance and customer service.
- Establish sales quotas and communicated performance expectations to optimize departmental sales and service.
- Manage inventory accuracy in monitor purchasing needs to ensure product availability and minimize shrink.
- Led a collaborative team in launching new products, fostering communication and meet diverse deliverables.
- Created engaging store displays that contributed to a memorable shopping experience, driving increase customer traffic.
Education
Bachelor of Arts - Psychology
Capella University
Minneapolis, MNSkills
- Project development and life cycle optimization
- Cost reduction and Containment
- P&L management
- Workflow optimization
- Problem-solving/ Conflict resolution
- Teamwork and collaboration
- Analytical and critical thinking
- Employee retention and development strategy
- Organizational process development
Timeline
Branch Install Manager
Home Depot
12.2024 - Current
Contact Center Manager - HDIS
Home Depot
05.2023 - 12.2024
Operations Scheduling Supervisor - HDIS
Home Depot
07.2021 - 05.2023
Operations Services Supervisor - Customer Care
Home Depot
02.2019 - 07.2021
Operations Manager - WDSP
Home Depot
08.2018 - 02.2019
Operations Manager | ASM | Merchandise Manager
Burlington Stores, Inc.
08.2015 - 09.2018
ASM | Softlines Merchandise Manager
Kmart Corporation
07.2008 - 08.2015
Bachelor of Arts - Psychology
Capella University