Shante Hardy
Brunswick
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Medical Assistant
South Georgia Health System
10.2024 - 03.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported healthcare providers during examinations and procedures, enhancing patient comfort.
- Managed appointment scheduling and follow-up calls to optimize clinic workflow.
- Maintained cleanliness and organization of exam rooms, adhering to safety protocols.
- Administered basic clinical tasks, including vital signs monitoring and specimen collection.
- Educated patients on treatment plans and medication usage for improved compliance.
- Collaborated with medical staff to streamline communication and enhance patient care delivery.
- Utilized electronic health record systems to document patient interactions efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Coastal Community Health
03.2022 - 11.2024
- Educated patients on medications, procedures, and healthy lifestyle choices for improved outcomes.
- Implemented infection control protocols, reducing risk of cross-contamination in clinical settings.
- Trained new staff on office procedures and medical protocols to maintain high service standards.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Medical Office Receptionist
Family Care Partners
01.2020 - 03.2022
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communications between patients and healthcare providers to enhance service delivery.
- Processed patient registrations and maintained accurate electronic health records for compliance.
- Assisted in insurance verification procedures, ensuring efficiency in billing operations.
- Implemented improvements in front desk operations, increasing patient satisfaction ratings.
Medical Office Coordinator
Coastal Associates of Obstetrics & Gynecology
06.2019 - 01.2020
- Coordinated patient scheduling and managed appointment systems to optimize workflow efficiency.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and accessibility for clinical staff.
- Facilitated communication between patients and healthcare providers, ensuring seamless information exchange.
- Developed patient intake processes that improved data collection and streamlined administrative duties.
- Trained new staff on office protocols and software tools to ensure compliance with organizational standards.
Customer Service Representative
Express Scripts
08.2017 - 02.2019
- Facilitated medication management by coordinating with healthcare providers and patients.
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Managed high call volumes while maintaining professionalism and accuracy in service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Medical Assistant - Healthcare
Concorde
Jacksonville, FL12-2021
Bachelor of Science - Healthcare Administration
DeVry University
Jacksonville05-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Compassionate
- CPR
Timeline
Medical Assistant
South Georgia Health System
10.2024 - 03.2026
Medical Assistant
Coastal Community Health
03.2022 - 11.2024
Medical Office Receptionist
Family Care Partners
01.2020 - 03.2022
Medical Office Coordinator
Coastal Associates of Obstetrics & Gynecology
06.2019 - 01.2020
Customer Service Representative
Express Scripts
08.2017 - 02.2019
Medical Assistant - Healthcare
Concorde
Bachelor of Science - Healthcare Administration
DeVry University