Shantel Hooks

• Ensured compliance with internal and customer quality standards across Inbound and Outbound departments.
• Verified shipment and receiving accuracy, including correct quantity, part numbers, shipping/receiving locations, and pallet specifications.
• Inspected packaging integrity, documentation accuracy (picker-signed paperwork), and trailer/loading conditions to prevent damage during transit.
• Monitored and enforced proper loading techniques and overall trailer readiness to meet quality and safety requirements.
• Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
• Collaborated with production teams to identify and resolve quality issues in real-time.
• Implemented corrective actions for non-conforming products, enhancing overall product reliability.
• Trained new inspectors on quality control protocols and inspection techniques.

• Team Leadership:Led a quality assurance team of three operators, specifically assigned to quality

assurance stations on the production line.

• Team Rotation and Development:Developed and implemented a rotation schedule to ensure team

members gained diverse experience and opportunities for skill development.

• Daily Meetings:Facilitated daily team meetings to discuss non-conformances identified on the line,

foster knowledge sharing, and collaboratively address potential defects or operator errors.

• Performance Monitoring:Monitored quality assurance scores and tracked performance metrics to

ensure operators maintained passing scores and kept their quality certifications up to date.

Root Cause Analysis:Investigated and performed root cause analysis of quality issues to identify and

address underlying problems.

• Documentation and Reporting:Created non-conformance reports and internal quality notifications to

document deviations and ensure effective resolution.

• Defect Identification and Improvement:Specialized in identifying defects, meticulously documenting

findings, and implementing corrective actions to enhance product quality and operational efficiency.

• Training and Certification:Conducted training for Quality Assurance certifications, ensuring that

operators at QA stations were well-prepared and knowledgeable before beginning their roles.

As a Quality Auditor at Material in Motion, my responsibilities included:

• Production Line Audits:Performing detailed audits on production lines to ensure compliance with

established work instructions and procedures.

• Work Instruction Adherence:Monitoring and verifying that operators adhered strictly to work

instructions at their respective assembly stations.

• PPE Compliance:Ensuring that operators were properly equipped with the required Personal Protective

Equipment (PPE) at designated stations.

• Material Inspections:Conducting inspections of materials to assess quality and compliance with

specifications.

• Documentation:Accurately documenting inspection findings and audit results to maintain

comprehensive records.

As an Assembler at Material in Motion, I was involved in the manufacturing and disassembly of computing

hardware products. My key responsibilities included:

• Manufacturing and Disassembly:Assembled and disassembled computing hardware products with

precision and efficiency.

• 7S Program Participation:Actively engaged in the 7S program to maintain organized and efficient work

environments.

• Electronic Assembly Operations:Performed basic, standardized, and repetitive electronic assembly

operations, including the labeling of components, assemblies, and subassemblies.

• Tool Utilization:Utilized various hand tools, such as drills and screwdrivers, to complete assembly tasks.

• Documentation Adherence:Read and interpreted manufacturing assembly, packaging, and quality

documentation to ensure compliance with standards.

• Attention to Detail:Demonstrated strong attention to detail by following verbal and written instructions,

including drawings, schematics, and work instructions, in performing highly repetitive tasks.

• Cycle Counting:Performed regular cycle counts of apparel to ensure physical inventory matched the

quantities recorded in the system.

• Discrepancy Resolution:Identified and reported any discrepancies between physical counts and system

records to the team for timely resolution.

At Walmart Distribution Center, I served in various roles, including Freight Handler, Stocker, Order Picker,

and Packer.

Freight Handler:I was responsible for unloading trucks carrying general merchandise and distributing the

freight to the appropriate departments.

Stocker:In this role, I received and unpacked deliveries, inspected items for damage, entered them into

inventory, and stocked the shelves accordingly.

Order Picker:I gained valuable experience in the Order Picking department, where I collected and

organized items based on customer orders and placed them into a sorting system for subsequent

consolidation and packing.

Packer:As a Packer in the consolidation department, I prepared and packed customer products for

shipment, ensuring accuracy, efficiency, and product safety throughout the process.