Shantel Jackson
Savannah
Summary
Energetic professional with background in safety and operations management. Possess strong interpersonal communication abilities, problem-solving skills, and adaptability to diverse group needs. Excel at creating engaging environments that promote community connection.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Security Officer
USGA
Savannah
2025 - Current
- Executed security and safety procedures, enforcing company rules, policies, and regulations effectively.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Identified safety hazards and implemented corrective measures to maintain a secure environment.
- Resolved issues promptly and communicated detailed information while operating with minimal supervision.
Security Compliance Operator
SCAD
Savannah
02.2020 - 05.2024
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Led security team to ensure compliance with safety protocols and procedures, fostering a culture of safety.
- Conducted regular site inspections to identify potential security vulnerabilities.
- Managed daily operations of assigned client site area, enhancing overall site security.
- Educated staff on procedural guidelines to ensure adherence and operational consistency.
- Initiated and documented incident reports, detailing accidents and complaints to maintain accurate records.
- Managed and resolved service requests from various departments to enhance workflow efficiency.
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
Security Performance Supervisor
Sunstates Management
Savannah
01.2018 - 12.2020
- Monitored and responded promptly to any suspicious activity or emergency situations.
- Monitored facility access to uphold security protocols and protect personnel and assets.
- Communicated with law enforcement to report incidents, ensuring prompt resolution and coordination.
- Educated visitors on hospital safety and security policies to enhance awareness and compliance.
Transportation Monitor Assistant
Economic Opportunity Authority
Savannah
06.2005 - 07.2010
- Executed daily safety transportation duties with precision, ensuring compliance and reliability.
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Responded to customer requests and inquiries to elevate overall transportation experience.
Education
Child Psychology Certification -
New Skills Academy
05-2022
Life And Wellness Coaching Certification -
New Skills Academy
02-2022
Early Childhood Care And Education Certification -
Savannah Technical College
Savannah, GA01-2018
High School Diploma -
Savannah High School
Savannah, GA07-2007
Bachelor of Arts - Psychology
South University Savannah
GA03-2026
Skills
- Service prioritization
- Quality control
- Administrative Clerical Skills
- Conflict resolution
- Organizational skills
- Excellent customer service skills
- Community resource management
- Data tracking
- Multitasking Abilities
- Complex Problem-solving
- Professional demeanor
- Escalation management
- Safety protocols
Certification
Georgia Security Certification Training
Timeline
Security Compliance Operator
SCAD
02.2020 - 05.2024
Security Performance Supervisor
Sunstates Management
01.2018 - 12.2020
Transportation Monitor Assistant
Economic Opportunity Authority
06.2005 - 07.2010
Security Officer
USGA
2025 - Current
Child Psychology Certification -
New Skills Academy
Life And Wellness Coaching Certification -
New Skills Academy
Early Childhood Care And Education Certification -
Savannah Technical College
High School Diploma -
Savannah High School
Bachelor of Arts - Psychology
South University Savannah