Shantel Stephens
Decatur
Summary
My name is Shantel Stephens and I am an Experienced Voter Education and Outreach Coordinator with five years of dedicated service increasing civic engagement and voter participation . Within my years of experience , I’ve displayed high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Team-oriented professional recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills.
Outreach Supervisor offering experience leading and supervising dynamic team while planning and executing growth strategies. Talented at formulating effective tactics by assessing market and analyzing performance metrics. Motivational when inspiring others to continually improve performance and celebrating success.
Highly skilled Outreach Coordinator with background in non-profit management and community engagement. Familiarity with strategic planning, volunteer recruitment, and event coordination is key to this role. Strong communication skills, ability to work under pressure, and commitment to promoting organization's mission are among notable strengths. Previous roles have resulted in improved community relations and increased participation in programs and events.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Voter Education and Outreach Coordinator
Fulton County Registration and Elections
Atlanta
10.2021 - 12.2025
- Coordinated outreach efforts to engage diverse community groups and voters.
- Developed educational materials to inform residents about voter registration processes.
- Organized events to promote civic engagement and voter participation initiatives.
- Collaborated with local organizations to enhance outreach strategies and communication.
- Maintained accurate records of community interactions and outreach activities for reporting purposes.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Coordinated volunteers for outreach efforts in the community.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Attended networking events as a representative of the organization.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Provided support to team members in completing tasks related to outreach activities.
- Organized and managed community events to promote awareness of organization's services.
- Conducted research and identified potential partners for outreach initiatives.
Customer Service Representative / Head Cashier
Home Depot
Decatur
03.2016 - 09.2018
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in continuous learning about new products to enhance customer interactions.
- Managed inventory levels by restocking shelves and conducting regular counts.
- Trained new associates on customer service protocols and store policies effectively.
- Collaborated with team members to streamline store operations and improve service efficiency.
- Maintained organized merchandise displays for a visually appealing shopping experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Trained new cashiers on customer service protocols and register operations.
- Coordinated merchandise returns and exchanges per company policies.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Greeted customers and provided excellent customer service.
- Provided training to new employees on company policies and procedures.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA 08.2014 - 12.2017
Towers High School
Decatur, GASkills
- Community outreach
- Event coordination
- Educational material development
- Volunteer management
- Record keeping
- Customer relationship management
- Training and mentoring
- Attention to detail
- Public speaking
- Good Telephone Etiquette
- MS office
- Multitasking Abilities
- Communication
- Problem-solving
- Troubleshooting
- Organization
- Critical thinking
- Customer relations
Certification
- GARVIS Certified Training
- Poll Worker certification
Timeline
Voter Education and Outreach Coordinator
Fulton County Registration and Elections
10.2021 - 12.2025
Customer Service Representative / Head Cashier
Home Depot
03.2016 - 09.2018
Bachelor of Science - Criminal Justice
Georgia State University
08.2014 - 12.2017
Towers High School