Shantell Boyd
Duluth
Summary
Dynamic and dedicated professional with a passion for excellence and a strong commitment to achieving results. Eager to embrace new opportunities that foster career growth while adapting quickly to diverse environments and building meaningful connections with colleagues. Equipped with robust problem-solving skills, a willingness to learn, and exceptional communication abilities, poised to contribute effectively to team success. Ready to tackle challenges head-on and drive organizational objectives forward with enthusiasm and determination.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waffle House Associate
Waffle House
Duluth, GA.
06.2024 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Managed cash register operations, accurately handling transactions and balancing daily sales.
- Maintained cleanliness of dining area, ensuring compliance with health regulations and enhancing guest experience.
- Adapted quickly to changing priorities during peak hours, supporting team efficiency and service quality.
- Analyzed customer data to identify trends and anticipate customer needs.
- Assisted in food preparation, maintaining consistent quality and presentation of menu items.
- Trained new staff on operational procedures and company policies to foster a cohesive work environment.
Caregiver
Diamonds In The Rough Youth and Family Services, Inc
Rex, GA
01.2023 - 07.2024
- Oversaw daily care for individuals, promoting well-being through proper nutrition and a secure environment. Championed initiatives within special education community to enhance support for non-verbal individuals. Cultivated relationships that empower children and adults to express themselves.
- Assisted individuals with daily living activities, promoting independence and dignity.
- Implemented personalized care plans to meet diverse needs of clients.
- Communicated effectively with families and healthcare professionals regarding client progress.
- Developed engaging activities to enhance social skills and cognitive development.
- Trained new caregivers on best practices in special needs support and safety protocols.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Offered emotional support and counseling to families, improving their coping mechanisms.
- Monitored and documented progress, adjusting care plans to better meet individual goals.
UPS Package Handler
UPS
Riverdale, GA
10.2021 - 01.2023
- Loader/unloader. I was an unloader I take the boxes and put them on a machine, so that they could be evaluated.
- Sorted packages efficiently for timely delivery to ensure operational success.
- Operated material handling equipment safely while adhering to safety protocols.
- Assisted in maintaining accurate inventory records through diligent package tracking.
- Trained new employees on package handling procedures and safety standards effectively.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
High School Education -
Cedar Grove High School
Atlanta, GA05-2021
Skills
- Phone etiquette
- Organizational skills
- Customer service
- Attention to detail
- Customer interaction
- Decision-making
- Relationship building
- Courteous and professional
- Customer engagement
- Leadership qualities
- Time management
- Computer skills
Certification
CPR Certification
Timeline
Waffle House Associate
Waffle House
06.2024 - Current
Caregiver
Diamonds In The Rough Youth and Family Services, Inc
01.2023 - 07.2024
UPS Package Handler
UPS
10.2021 - 01.2023
High School Education -
Cedar Grove High School