Shanteria Mcknight
Jonesboro
Summary
Dynamic and results-driven Catastrophe Claims Adjuster with extensive experience at State Farm. Expert in claims evaluation and policy interpretation, consistently achieving equitable settlements. Proven problem solver with strong leadership skills, adept at managing complex claims and ensuring compliance with insurance regulations. Committed to delivering exceptional service and fostering client relationships.
Overview
14
14
years of professional experience
Work History
Catastrophe Claims Adjuster
State Farm
Atlanta
11.2019 - Current
- Established loss reserves and controlled claims costs effectively.
- Investigated and settled claims with promptness and fairness.
- Examined claim forms, policies, endorsements, and client instructions to assess coverage.
- Developed subrogation and third-party recovery strategies while following reclaim procedures.
- Reconciled claims to ensure accuracy and compliance.
- Conducted claim audits to verify precision in handling processes.
Claims Examiner Lead
Universal Property
Fort Lauderdale
02.2018 - 10.2019
- Reviewed and evaluated complex claims to determine legal liability and equitable settlements.
- Adjusted reserves while ensuring compliance with regulatory requirements.
- Managed daily workloads, encompassing daily, supplemental, and catastrophic claims.
- Communicated effectively with insured parties, attorneys, and public adjusters to facilitate resolution.
Field Flood Claims Adjusters
Pilot Catastrophe Service Inc
Mobile
09.2017 - 01.2018
- Developed estimates based on damage assessments for Property Loss claims.
- Investigated and determined coverage of loss, adjusting all claim elements effectively.
- Conducted thorough inspections of loss sites and authored detailed appraisals for repairs.
- Issued payments to policyholders when applicable, collaborating with contractors as needed.
- Explained coverage of loss to policyholders, aiding in itemization of damages.
- Facilitated emergency repairs and coordinated additional living arrangements for affected clients.
- Scoped losses independently, ensuring accurate evaluations of claims.
- Maintained clear communication with policyholders throughout the claims process.
Auto Adjuster
Pilot Catastrophe Service Inc
Mobile
10.2015 - 03.2017
- Investigated causes of losses to identify key factors.
- Determined liability to establish fault in incidents.
- Inspected vehicle damage to assess repair needs.
- Drafted damage repair estimates to outline necessary work.
- Negotiated settlements for moderate to complex claims effectively.
- Facilitated coordination with repair centers for vehicle retrieval and title confirmation.
- Settled claims and processed payments to responsible parties promptly.
Licensed Sales Agent
Allstate Insurance
Jonesboro
04.2012 - 10.2015
- Cultivated effective cross-functional relationships through strong business acumen.
- Sourced new clients via networking, creating comprehensive lists of potential customers.
- Calculated premiums and established efficient payment schedules.
- Tailored insurance programs to address diverse customer needs and manage risks effectively.
- Managed team while training sales agents to consistently meet monthly quotas.
Education
Master of Science - Management
Ashworth College
Peachtree Corners, GA02.2020
Bachelor of Science - Business Administration
Ashworth College
Peachtree Corners, GA10.2013
Associates of Applied Science - Business Management
Ashworth College
Peachtree Corners, GA06.2007
Skills
- Claims evaluation
- Problem solving
- Property inspection
- Insurance regulations
- Time management
- Claims investigation
- Policy interpretation
- Insurance policy coverage expertise
- Team leadership
Timeline
Catastrophe Claims Adjuster
State Farm
11.2019 - Current
Claims Examiner Lead
Universal Property
02.2018 - 10.2019
Field Flood Claims Adjusters
Pilot Catastrophe Service Inc
09.2017 - 01.2018
Auto Adjuster
Pilot Catastrophe Service Inc
10.2015 - 03.2017
Licensed Sales Agent
Allstate Insurance
04.2012 - 10.2015
Master of Science - Management
Ashworth College
Bachelor of Science - Business Administration
Ashworth College
Associates of Applied Science - Business Management
Ashworth College