Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanti Tawarich

Hoschton

Summary

Driven Area Coach of Operations with a focus on multi-unit management, team development, and training facilitation. Committed to enhancing customer experience and upholding operational standards across all locations.

Overview

10
10
years of professional experience

Work History

Area Coach of Operations

Panda Express
Chattanooga
08.2024 - Current

· Develop and promote leaders to strengthen the leadership
pipeline and support market growth
Analyze business and financial metrics to identify opportunities, optimize
performance, and improve profitability
Build a culture of accountability, teamwork, and continuous improvement
across all stores

Training Leader

Panda Express
Norcross
07.2023 - 08.2024

·Trained internal and external managers in Panda Culture, Business acumen
PGF, Personal growth
Team building, upheld high operation standards with focus guest love and
growth of associates
Strategic planning weekly and periodically learning sessions to elevating the
operation knowledge

General Manager

Panda Express
Pleasant Hill
01.2017 - 06.2024

· Supervise daily restaurant operations to ensure smooth, efficient, and high-quality service.

· Lead, train, and motivate team members to deliver excellent guest experiences.

· Recruit, interview, and hire new employees to maintain proper staffing levels.

Assistant Manager

Panda Express
Woodstock
02.2016 - 12.2016

· Managing and directing team in achieving financial goals
delivering an exceptional dining experience
Upholding the highest standards in food safety and guest service
Train and develop talent within 4 walls

Education

BBA - Business Administration And Management

Saint Mary's College
Jakarta, Indonesia

Skills

  • Multi-unit management
  • Operational standards
  • Team development
  • Training facilitation
  • Recruitment strategies
  • Customer experience enhancement

Timeline

Area Coach of Operations

Panda Express
08.2024 - Current

Training Leader

Panda Express
07.2023 - 08.2024

General Manager

Panda Express
01.2017 - 06.2024

Assistant Manager

Panda Express
02.2016 - 12.2016

BBA - Business Administration And Management

Saint Mary's College
Shanti Tawarich