Shantrece Jenkins
Customer Service Specialist
Atlanta
Summary
- 15+ years of working experience in various sales and customer service environments
- Excellent ability to meet monthly sales goals
- Superior knowledge of market and customer dynamics
- High communication and interpersonal skills
- Outstanding presentation and closing abilities
Overview
12
12
years of professional experience
Work History
Tier 2 Customer Service Representative
Mercedes Benz USA
05.2024 - Current
- Collaborates with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Contributes to a reduction in overall customer complaints by consistently delivering high-quality support interactions.
- Serves as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Retains customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
Co-Teacher
Kipp Soul Academy
08.2023 - 05.2024
- Helps students develop academic, social and emotional skills for long-term success.
- Evaluates academic skills of each student through verbal assessments, graded assignments and standardized tests.
- Promotes effective verbal and written communication through listening, speaking, reading and writing practice.
Premium Supervisor (Harrah's Club)
State Farm Arena (Levy's)
02.2022 - 04.2023
- Provided the first level of supervision of food, beverage, and meal services while also overseeing production.
- Ensured high quality, good-tasting and well-presented food and beverages are served within established timeframes.
- Reviewed menu and other production needs to oversee and manage daily functions.
- Monitored staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.
- Ensured sanitation and safety standards are enforced daily and signs-off on cleaning procedures.
Precinct Manager
Fulton County Voter Registration And Elections
05.2022 - 01.2023
- Assisted in the reapportionment and location of polling places.
- Scheduled and implemented training classes for poll workers.
- Coordinated and scheduled with various departments for equipment delivery and information technology setup.
- Managed advanced voting in-person staff with training, issues, and other questions.
- Supervised the logistics and accuracy process as well as ensuring polling places meet ADA requirements.
Compliance Officer
Fulton County Elections
01.2022 - 05.2022
- Performed administrative work associated with the election process such as compiling database information on voters, ensuring documentation from precincts are correct, updating and maintaining district maps, and development of voter lists.
- Provided customer service for voter information and queries regarding voter registration policies and procedures; issued voter identification cards and voter registration certificates; aided voters in locating and using online tools.
- Served as liaison for voters, elected officials, and the Secretary of State; maintains current knowledge of Federal, State, and local laws governing the elections process for both County and municipal elections.
Deputy Director
The Outreach Team LLC
08.2019 - 01.2022
- Oversaw the day-to-day functions of the division, including personnel, information systems, facilities, resources planning, strategic planning and records management. Assisted the State Director with planning, coordinating, administering and evaluating operations, staff and functions of the division.
- Supervised support staff, evaluated staff job performance, coordinates and prioritizes, and scheduled assignments. Oriented and trained staff, including assignments and distribution of workload to adjust to changing priorities.
- Monitored Federal, State and Local laws to ensure programs are in compliance. Oversaw the review and analysis of Local, State and Federal legislation in election laws. Implemented operational changes, as required.
- Interacted and served as liaison for the department with community representatives, committees, legislature, County offices, governmental agencies, other departments, and outside agencies and constituencies to facilitate project and program issues, goals, objectives and implementation. Responded to difficult inquires and complaints.
Brand Representative
RJ Reynolds
02.2021 - 10.2021
- Engaged with adult tobacco users 21 year of age or older within nightlife and retail establishments. While providing legal compliance monitoring and adherence.
- Used inventory management and reconciliation of program assets - including coupons.
- Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
Qualitative Assistant
Jackson Research Associates Inc
08.2018 - 03.2020
- Ensured we provided the highest standards of service and hospitality to a variety of clients, including Fortune 500 clientele, in a professional office setting.
- Performed qualitative research on various issues and programs and provides effective support to various programs.
- Monitored the daily progress of qualitative research projects to ensure the team is tracking toward goals.
Retail Sales Assistant Manager
Ministry of Supply
01.2018 - 05.2019
- Proactively identified opportunities to reinforce the stores brand through retail and field activities.
- Supervised associates engaged in sales, inventory, reconciling cash receipts, or in performing services for customers.
- Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submitted as appropriate.
- Maintained a regular customer base and actively worked to develop lucrative new customer relationships.
- Drove sales through upselling products based on customer's past purchases and preferences.
Enrollment Specialist
Georgia Piedmont Technical College
08.2015 - 01.2017
- Met with counselors, parents and prospective students to provide frontline information and advice regarding admission and application requirements.
- Processed, maintained and ensured the accuracy of records and files on assigned applications received from new, transferring, or returning former students seeking admission to degreed programs.
- Updated information pertaining to students' recruitment, application and admissions processes and status using university systems (e.g., Banner/OASIS, BXS Banner imaging system, MD Banner, Recruitment PLUS, and web reporting system, etc.).
Sales Support Specialist
Mylaps Sports Timing
02.2015 - 07.2015
- Helped troubleshoot problems with customer orders, customer accounts and other related issues.
- Monitored sales performance through sales tracking tools and report progress to sales representatives.
- Identified where improvement is needed in sales practices and make suggestions for improvements.
Account Manager/Brand Ambassador
Redline Staffing
09.2013 - 09.2014
- Supported the Director with all program elements and responsibilities, including on-site brand activations.
- Led project kickoffs, briefings, brainstorms and weekly status project updates with internal cross-functional teams.
- Delivered measurable results to the client and provide post-event reporting and ROI analysis.
Administrative Assistant
Call Associates Construction, Inc
01.2012 - 06.2014
- Created, maintained and updated various construction related reports, including contracts, letters, proposals and RFIs.
- Reviewed all invoices for appropriate documentation and approval prior to payment.
- Maintained construction division products information files & construction samples.
Market Manager
Trilogy Marketing, LLC - Dr Pepper Snapple Group
05.2013 - 03.2014
- In-Market Client contact for product drop-offs during campaign.
- Completed online reports accurately and on a timely basis.
- Day-to-day program operations included but are not limited to - Execution of all sampling events, Scheduling, Product Inventory and Vehicle Maintenance.
Education
Bachelor of Science - Education
Syracuse University
Syracuse, NY 08.2006 - 2011.05
Skills
Coaching and mentoring
Sales and marketing
Team Building
Flexible and Adaptable
Staff Management
Timeline
Tier 2 Customer Service Representative
Mercedes Benz USA
05.2024 - Current
Co-Teacher
Kipp Soul Academy
08.2023 - 05.2024
Precinct Manager
Fulton County Voter Registration And Elections
05.2022 - 01.2023
Premium Supervisor (Harrah's Club)
State Farm Arena (Levy's)
02.2022 - 04.2023
Compliance Officer
Fulton County Elections
01.2022 - 05.2022
Brand Representative
RJ Reynolds
02.2021 - 10.2021
Deputy Director
The Outreach Team LLC
08.2019 - 01.2022
Qualitative Assistant
Jackson Research Associates Inc
08.2018 - 03.2020
Retail Sales Assistant Manager
Ministry of Supply
01.2018 - 05.2019
Enrollment Specialist
Georgia Piedmont Technical College
08.2015 - 01.2017
Sales Support Specialist
Mylaps Sports Timing
02.2015 - 07.2015
Account Manager/Brand Ambassador
Redline Staffing
09.2013 - 09.2014
Market Manager
Trilogy Marketing, LLC - Dr Pepper Snapple Group
05.2013 - 03.2014
Administrative Assistant
Call Associates Construction, Inc
01.2012 - 06.2014
Bachelor of Science - Education
Syracuse University
08.2006 - 2011.05
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