Shantrelle Dedmond

• Pleio Good Starter
• Provider in human-centered patient support
• Remote
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Verified patient insurance eligibility and entered patient information into system.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
• Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Engaged with patients to provide critical information.
• Resolved customer complaints using established follow-up procedures.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
• Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
• Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
• Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
• Enhanced data accuracy with meticulous verification of patient information and insurance details.
• Improved patient satisfaction by efficiently managing registration and intake processes.
• Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
• Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
• Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
• Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.

Answered incoming, outgoing calls, scheduled appointments and filed medical records.

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.
• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
• Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Company Overview: Anthology Corp is a seasonal student advisory company that serves students that are in various colleges and dual enrollment programs, while keeping each student up to date with tuition payments, housing notifications, class schedules, grades etc
• Assisted customers via phone, email, and live chat, addressing inquiries, resolving issues, and providing product information
• Achieved a consistent customer satisfaction rate of over95% through effective problem-solving and attentive communication
• Handled escalated customer concerns and complaints, de-escalating situations, and finding satisfactory resolutions
• Collaborated with FAFSA to give updates of grant and loans
• Remote

• Used computer software to store and retrieve data.
• Contributed to successful audits by maintaining accurate financial records for medical services rendered and payments received.
• Managed patient scheduling, ensuring that appointments were booked effectively and all necessary resources were available for each procedure.
• Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
• Worked flexible hours across night, weekend, and holiday shifts.
• Corrected, completed and processed claims for multiple payer codes.