SHANTRESS B. HENDRICKS
Ellenwood
Summary
To secure a full time position while utilizing my strengths, knowledge, dedication, and proficiency for an organization offering opportunities for growth and advancement for future employment.
Overview
31
31
years of professional experience
Work History
Medical Assistant, Nurse Assistant, Caregiver
Loving Hands Serenity
Ellenwood
06.2023 - Current
- Assist with activities of daily living and monitoring vital signs
- Create a safe and comfortable environment for patients and report changes or behavior to nursing staff
- Assist with mobility and emotional support
- Maintain safe and clean environment, documenting care activities, serving meal and assisting with eating
- Answer patient calls, assist with admissions, transfers, and discharges
Office Manager/Coordinator
Live Oak Caregivers
Atlanta
10.2021 - 01.2024
- Organize and coordinate office administration and policies and procedures
- Responsible for Medical Doctor Dictations monthly
- Correspond to patient inquiries, complaints, and provide professional customer service care
- Excellent time management and problem solving skills
- Knowledge ICD 10 Coding and CPT Procedure
- Verifications of Insurance Claims, Workers Compensation Claims, Pre-Authorizations, and Follow-Up
- Knowledge of Medical Terminology
- Reports on Monthly Patient volume to upper management
- Arrange care (transportation, hospital care, doctor appointments, food service, and vocational rehabilitation)
Office Manager
Injured Workers Assistance Network
Atlanta
04.2014 - 03.2020
Leasing Manager
Apartment Personnel
Irving
05.1997 - 07.2011
- Provide amazing experiences for customer service
- Assist with leasing/renewals
- Assist maintenance supervisor with turn keys
- Run background checks on potential tenants
- Conduct market surveys to obtain information with competing properties
- Market property
Medical Assistant
Grady Memorial Hospital
Atlanta
08.1994 - 08.2000
- Ensure excellent customer service for patient care
- Answer phones, schedule patient appointments
- Create and manage patient records
- Utilized EHR software to manage patient files electronically
- Track inventory and order supplies
- Provide prescription information
- Triage, record vital signs
- Collect patient medical history and information
- Prepare and clean treatment rooms
- Prepare and administer medications under the supervision of a physician
- Collect and log laboratory specimen (blood samples)
- Properly disposed of waste and contaminated materials
- Sterilized instruments
Education
Nurse Assistant -
MURRAY INSTITUTE
East Point, GAMedical Assistant -
BRYMAN CAMPUS
Atlanta, GAReal Estate Agent -
Georgia Multiple Listing Service
Morrow, GAHealthcare Management -
Strayer University
Morrow, GASkills
- MICROSOFT OFFICE/WORD
- CITRIX
- AMSI
- YARDI
- ONESITE
- NEXT GEN
- EZ-CLAIM
- COLLABORATE MD
- CHIRO 8000
- ICD-10/CPT PROCEDURES/HCPCS
- Organizational and Clerical Skills
- Medical Terminology
- Knowledge of Hippa/OSHA
- Office Equipment Printers/Fax/Office Phones
Timeline
Medical Assistant, Nurse Assistant, Caregiver
Loving Hands Serenity
06.2023 - Current
Office Manager/Coordinator
Live Oak Caregivers
10.2021 - 01.2024
Office Manager
Injured Workers Assistance Network
04.2014 - 03.2020
Leasing Manager
Apartment Personnel
05.1997 - 07.2011
Medical Assistant
Grady Memorial Hospital
08.1994 - 08.2000
Nurse Assistant -
MURRAY INSTITUTE
Medical Assistant -
BRYMAN CAMPUS
Real Estate Agent -
Georgia Multiple Listing Service
Healthcare Management -
Strayer University